Waiau Estate Cafe & Winery – CLOSED
New Plymouth District 06-752 3609
- Thu 10.30am – 2:30pm
- Fri & Sat 10.30am – Late
- Sun 10am – 3pm
- Business Dining
- Children's Menu
- Conference Facilities
- Scenic View
- Live Music
- Private Functions
- Wedding Functions
- Payment Types: EFTPOS, Visa, MasterCard, AMEX
- Price Range: Moderate, $15 - $25
- Dress Code: Smart casual
- Alcohol: Beer, Wine, Spirits, Cocktails
- Seating for: inside 100, outside 250
- BYO/Corkage: No BYO
- Good For Groups: Yes
- Good For Children: Yes
- Takeaways: No
- Delivers: No
- Takes Reservations: Yes
- Dietary Restrictions: Vegetarian
- Wheelchair Accessible: Yes
- Outdoor Seating: Yes
- Meals: Breakfast, Brunch, Lunch, Dinner
- Wi-Fi: Free
Beautiful relaxed dining in the expansive grounds. Out door dining a specialty in summer. Favourite venue for weddings and functions. Live music every Sunday afternoon from Labour Weekend on. The menu is all about shared plates, big flavours freshly prepared from local produce where possible.
11 Reviews for Waiau Estate Cafe & Winery – CLOSED
We came for brunch with our two children, however as soon as we walked in the door the atmosphere was potent and there seemed to be tension between staff and management.
We were seated outside and 10 minutes later we were still waiting for a menu and wondered whether they had remembered we were there. There was only one other table of guests. We waited and we politely requested if they could heat up a jar of baby food for us while we looked at the menu.
The waitress said she wasn’t sure if she was allowed to do that (it seemed to be a big deal) and she ran quickly to ask her boss.
If staff cannot make their own decision on something like that, what were they allowed to do, we wondered.
It became obvious very quickly that the staff seemed unhappy, sullen, didn’t know the answers to questions and were running everything past the boss lady, to be frank the staff seem scared and afraid to make a wrong move.
Looking at the menu we were disappointed as it appeared the meals were small entree size and meant to be shared. Whereas coming for brunch, we were expecting eggs Benedict, pancakes and big breakfast type of food; as this is what we had remembered in the past, before the changes I guess.
We asked for a chai latte and caramel latte but the waitress had to check that this was part of the menu.
It was disappointing to see that obviously management have not taken the time to train staff.
We the witnessed the boss lady bullying her staff. Yelling at them and talking to them in a totally unacceptable manner!
She was on their case at their every move and we knew right then the staff were unhappy and scared of her.
We do not blame the staff at all for our experience, I think considering the pressure and incredibly tense circumstances, they were doing their best to just keep a smile on their facMorees.
We couldn’t get out of there fast enough, needless to say we didn’t bother to try the food as we didn’t want to stay in that kind of atmosphere.
Just as well, as when we got up to pay for our drinks, the boss lady shamelessly with no discretion at all went mad at two staff members for leaving a plate on the bench by the till.
If she had bothered to calm down she would have realized that they were trying to fix a computer problem the till was having do that we could pay.
It took everything in our being to stop us from pulling her up on her incredibly bad behaviour.
So out the door we went and headed to a delightful restaurant 10 minutes further down the road in Urenui.
Waitresses were clueless and seemed to not have had much training, and the meal was ridiculously small for its price. Its a bit of a drive so you kinda expect A+ service so its worth it. Probably wont bother with the drive again.
I was disgusted to see a personal attack on the owner, who I have only ever seen to be professional and welcoming.
It’s exciting to see them willing to try new things and I look forward to tasting their summer street food menu.
Visited September 2013
Last month I returned after not being out since a wedding last January. I normally don’t write about my bad experiences on here as everyone has off days, but with the things I’ve been hearing and what I seen myself prompted me to speak out.
Food is nothing like what it used to be, which was decent sized good range of healthy, hearty and also elegant meals to choose from, day and night. The new owners have decided on the high class gourmet overpriced tiny serving theme now, not appropriate after nearly an hours drive to get there and leaving starving (and the foods taste was average, nothing to make up for the lack of it and LARGE pricetag)
With all my earlier visits to the estate, the staff and owners were well trained, friendly and happy to be there. This visit showed staff who were sullen and not even smiling, forgot drinks and seemed uninterested in the job. Who I found out is the owner was drinking and yelling in the corner with some friends and ordering the staff around like her pet dogs (which were also running around the restaurant). She also felt the need to interrupt our lunch (and other tables) with her drunken slurring and generally making everybody uncomfortable.
Considering I was told by a friend afterwards that she had lost her liquor license for drunk driving you would think she would want to be a tad more discreet in her own restaurant/bar?
Really disappointed Waiau. Will not be back after the changes.
Visited June 2013
a year ago jenny and i were in new plymouth on a holiday visiting family .we both grew up in the town .we drove out to the estate one sunday for lunch ,we had a loverly lunch,and the live band was so great.
This year we both decided to return from australia to take our relatives back there for mothers day lunch ,we had the best table out side in front of the fire my mother-in-law is 88 years old .we had 16 on our table.every thing was spot-on,great food an wine.
my mother-in-law turns 89 on 11/11/2012 we are flying back over from australia with our immediate family of 9 to have lunch on her bithday.
guess where we are having lunch.(SO WRIGHT)yes,because thats where she wanted to enjoy her day.and yes at the same table.how good is that day going to be for her.
so thanks to moira and her great team.
Visited May 2012
So we did return and it was easily as good as last time. Delicious food in a great setting and great staff………with chocolate brownie and carrot cake to die for!! Thanks goodness it isn’t in town….I would never leave:-)