MenuMania has been acquired by Zomato. Read more about it here.

We are hiring.

On a mobile device? Try our mobile site, optimized for faster browsing.

You are here

Valentines Buffet Restaurant

2 star rating
38 reviews

Cuisine: International, Family, Buffet

12 Lakewood Court
Manukau Central
Manukau, Auckland
09 263 8605
 

Hours:

  • Lunch:
  • Mon – Sat 12 noon – 2:30pm
  • Sun 12 noon – 3pm
  • Dinner:
  • Mon – Sun 5:30pm – late
  • Facilities/Features:
    • Business Dining
    • Conference Facilities
    • Children's Play Area
    • Private Dining Room
    • Private Functions
    • Private Parties
    • Wedding Functions
  • Payment Types: EFTPOS, Visa, AMEX, Diners
  • Price Range: Spendy, $25 - $35
  • Dress Code: Smart casual
  • Alcohol: Beer, Wine, Spirits, Cocktails
  • Seating for: 240
  • BYO/Corkage: No BYO
  • Parking: Free Off-Street
  • Good For Groups: Yes
  • Good For Children: Yes
  • Takeaways: No
  • Delivers: No
  • Takes Reservations: Yes
  • Dietary Restrictions: Vegetarian
  • Wheelchair Accessible: Yes
  • Outdoor Seating: No
  • Meals: Lunch, Dinner
  • Wi-Fi: None

Our Buffet is a mouth-watering collection of over 100 delicious dishes inspired by the best food from around the world.

The selection is an offering that encompasses hot and cold dishes, salads, seafood, meats, vegetables, ethnic foods, soups, breads, condiments, desserts plus tea and coffee.

It has all your favourites such as ham carved from the bone, roasts, fish, curries, pastas and pizzas too.

Our ethnic food provides a delicious diversity and spices up our tasty table with dishes from India, China, Thailand, Malaysia, Italy, Morocco, Spain and Indonesia.

We love all the differences that make our world the exciting, vibrant, cosmopolitan place that it is.

It’s the people, the food and the times that we enjoy together that make it so special.

MON – FRI
Adults: Lunch $21.90, Dinner $32.90
Seniors (64+): Lunch $19.90, Dinner $29.90

SAT – SUN
All Adults: Lunch $24.90, Dinner $32.90
* Pricing may vary on Public Holidays and Special Occasions (Valentines Day, Mother’s Day, Father’s Day, Christmas). Please feel free to call us for more information!

You Might Also Consider MenuMania Ad
Ceylon Sizzle Gastrobar & Kitchen
3_half star rating
 18 reviews

Zach D. said: "Very nice. We were here with a voucher, had the calamari for entree, and a steak & chicken biryani for mains as well as the desert…"   read more »

38 Reviews for Valentines Buffet Restaurant

Rachel

1

28th February 2014
5 star rating
The reviews are shocking. I very much enjoyed our last Dinner at Valentine’s which was at the new premises. People are so quick to write up bad reviews. And i bet the people with nothing nice to say are the one’s that go there ALOT and make Family bookings there for almost every occasion The service we received that evening was AMAZING. The young lady at reception was all Smiles and that Gentleman by the name of Christo (if I remember correctly) was an absolute pleasure. He made sure we were ok the whole evening. The food was Great and well worth the money I say,:) Going back there tonight actually. EXCITED!

Bookmark    Send to a Friend

16th February 2014
5 star rating
I am surprised at the reviews this place has been given.
They have shifted into new premises and I feel many of these reviews were before the move. I would have said the same comments when they were in the old place.
However, since moving I have been twice, and both times had a great time. The food was lovely, clean and warm, would like to see children’s prices lowered a bit, as our 7 year old once again dined on ice cream and cake. Most kids under say 10 or 11 eat hardly anything. Am going today either lunch or dinner.
Love the place. Don’t let the comments put you off, it’s a good place for friends and family to dine.
Anne Freeman Manurewa.

Bookmark    Send to a Friend

2nd February 2014
1 star rating
Bad food is all I can say, seafood chowder was very salty and runny, rolls to go with it were hard as rock. Raw fish was salty as and so soft like a slithering eel I didn’t eat it. Heaps of foods were not topped up when we arrived at 7pm that was the food we had to eat even if it had been sitting there for hours. I missed out on veges and roast potatoes white rice and sushi was finished by 7.15 I got full on salads and trying to eat the beef and ham that was so chewy. I used to enjoy dining here when the old Valentines was there, now this experience with the food was appalling, it was my son’s 21st when we dined there but none of the kids complained and that’s all that mattered but us adults did complain about everything to ourselves that is. So the first and the last for the new Valentines I’ll be taking my husband to a different restaurant for his fiftieth. We spent $300 on our meals and $100 on drinks, what a waste of money I should have made a family barbie instead it would have been more satisfying and value for money.

Visited January 2014

Bookmark    Send to a Friend

23rd January 2014
4 star rating
I went with my family last night for dinner at the new Manukau Valentines and to my surprise the food was not bad at all, it was great, service wise was great and we all had a great time.
Thanks for the great experience.

Bookmark    Send to a Friend

12th January 2014
3 star rating
I went to dinner with my family, at Valentines Manukau…..I hesitated about going there ; only because of the reviews I read…anyway I am not one for pressure and being lead by others opinions; We went….and I am glad we did….We all found it welcoming, staff were great (head waiter) food wasn’t spectacular but range was good and tasty….dessert was nice A grade…loved the bread pud and ice cream was yum….Would dine there again….Overall it was a wonderful night.

Bookmark    Send to a Friend

Kim S.

1

5th January 2014
1 star rating
Went for dinner with my family, both myself and my daughter have worked in the food industry and this would have to be the worst dining experience ever…will never go back…I haven’t been to Valentines for a few years but thought may as well give it a go seen it had moved to the new premises and was advertised as upgraded…Big fail… glasses were old and stained, all the food was cold, pasta looked like glue, the meat had dried up and was stone cold, when I asked if they could heat up the veg the (I take it duty manager) said that if they did that then they would go soggy..wtf. And people say Happy Days is bad….Valentines Manukau was bad years ago and is still bad now…Restaurant should just close down….pre-paid $108 dollars just to have McDonald’s on the way home..even the sprite was flat…..bad restaurant, bad food, bad service…

Bookmark    Send to a Friend

14th December 2013
2 star rating
It was so uncomfortable and unorganised. Food was quite good though but as a company it is lacking. We went for lunch and it was so hot!!! There was no window in sight so we asked them to turn the air con and they said they didn’t have any. So most of my group didn’t eat much as we couldn’t Handle the heat!! The waitresses really need to work on their customer service skills as well.

Bookmark    Send to a Friend

11th November 2013
5 star rating
Thought I’d do an updated review because Valentines Manukau has moved to a new location and the food is great, unlike the Valentines in the old location which I had been to and the food really was as bad as the reviews here say.
Went there for dinner tonight 11/11/2013 and it was great. They run on a prepay basis so you pay upfront before your meal. The seafood was juicy and delicious although there were no oysters they had sliced smoked salmon yummy. The hot food was delicious the pork belly and brisket in particular was the best. I would definitely go back there again.

Bookmark    Send to a Friend

30th August 2013
1 star rating
OMG!!! I’ve never been so embarrassed to be a Kiwi. I read the reviews before I went to this restaurant tonight and it was the worst experience of my life (as a food critic it is my job to sample all areas of cuisine – both perfection and imperfection alike).

A party of German tourists walked out and there appeared to be an altercation at reception with a Samoan party. This restaurant does not advertise on their website that you need to pay up front and this was part of their qualm.

My party approached the reception desk and we gave our booking credentials. I was advised that there was a “pre pay” policy in place; one important thing to remember here is that you have a right to view the food first before paying and it is a credit to this branch that they honored that, however the layout of the food proved to be a little less appetizing than how it looked.

I chose the seafood as my entree. Mornay, salad, and some fish with olives. Mornay was dry and cracked around the edges which means it was not fresh. Salad, acceptable, sea weed salad was terrible and olives came out of a jar.

My main was awful meat soaked in gravy (all meat bar the carvery).

Desert was palatable but not the best; we were starved for choice. Do not touch the ice cream (from the machine), as in the reviews it is just awful!! it is true, it has NO taste at all.

Two of my party went for a cigarette after our meal, they indicated to the Reception staff that they were going outside for a cigarette. Upon their return to the restaurant, the bar tender who was at reception (the lovey little Chinese lady) barked to them “where is your stamp!!!” no stamp was given to them or the rest of our party!! we were not sure if we should have been stamped by the receptionist upon our arrival.

Over all I would say this is the worst experience I have had from VALENTINES, I had no problem with the North Shore or the Pakuranga brMoreanches. I was one of the first to visit the Manukau Valentines branch when it opened in the late 80′s early 90′s I grew up in that era and then the Manukau branch opened in the early 90′s; you could a liken it to the days of Hollywood glamor of the 50′s to the stark rural reality of the 21st century, I leave it up to you to decide:))

Bookmark    Send to a Friend

26th August 2013
1 star rating
Went to lunch at Valentine Manukau, the food was terrible, fish stale, chips cold, potatoes were uncooked and luke-warm, lettuce had brown stains on it should have taken off.
Very poor selection .
Bye Bye will not be back.

Does not deserve to have any stars

Bookmark    Send to a Friend

Kim B.

1

2nd August 2013
1 star rating
I just went for dinner with my husband and 3 year old daughter.
Low class , does not deserve to be called a restaurant! Not much food to choose from, food was terrible, dried out, tasteless!!! Service was disgusting, desert was horrible dirty environment. Reception was not professional!!!
Very expensive for the selection of food. my first and certainly the last time going! Does not deserve to have any stars! Low class dingy unprofessional dirty place!!! Never again!!
Only four people running the place, the reception front desk, waiter all doing one job! Food display was horrible untidy and dirty, a real rip off!!! Food was cooked badly no taste! Desert was tasteless watered down not much selection at all!

Bookmark    Send to a Friend

Suzy

1

11th July 2013
1 star rating
Does not deserve to have any stars if you ask me. The food was terrible, it was dry and it didn’t even have a lot of variety and presentation was just bad. Dessert taste like disgusting. I waited for the pudding for so long but when it did arrive it tasted like expired Christmas fruit cake, the custard had no taste whatsoever, it made my tongue itchy. To be honest it wasn’t even custard, I think they put baby food (custard) and water it down. UGHH Not worth $32.90.

Bookmark    Send to a Friend

13th May 2013
1 star rating
Should have noticed from the entrance it was not going to be decent at all!! The food was very messily displayed. Very expensive for the selection or rather non selection of food there. this is my first time here and certainly the last. People were all over the food and I think it was because they had to reach over for it. It was a busy day but yes the food was not worth what we paid and having to pay upfront? The dessert was very plain with no taste. The ice-cream tasted like old water and only had a bit to taste it and then left it. The interior and the way it was setup inside was very ugly, dirty and dusty! Just made me want to walk out! There was no service! We just had to guess whether we can go up or not. No one came around to ask us whether we wanted any drinks or whether we were ok. We got shown to a table the girl turns around “oh only three of you, you can sit here……. right next to the bar and I mean the table was right up against the bar with the glasses and noise right next to us!! So disgusted and embarrassed for you!

Bookmark    Send to a Friend

13th May 2013
3 star rating
Went to Manukau Valentines for Mothers Day lunch yesterday a party of about 50 of us. A few of us had a few reservations about attending when we got the invite as had a few issues with the Pakuranga branch a few weeks ago and also attending a Graduation at Buffet King Manukau on 10/05/13, I was slowly losing my patience with these Buffet restaurants with the quality of poor service and food. Besides the smell that greeted us when we walked into the side function room, I was quietly surprised. While everyone went to queue for their lunch, I had time to have a look around. Notably missing was the actual seafood in the chowder, and the bread rolls which is one of my favourite but besides that. It didn’t look too bad. Plenty of variety and the food looked fresh, and plenty of waiting staff. I wasn’t expecting a masterpiece of fine dining with the $33 per head so besides a possible few improvements a lot of our party would have got their moneys worth. The kids especially enjoyed it. Still a lot of room for improvement but a lot better than what I had expected. Maybe its also the fact before my cousin paid our deposit, with a few sceptics in our family, she asked to check the place out and also advised them of the issues we had in the past with other buffets. Keep it up Manukau, if you can improve even further on your menu, service and possibly your decor, you could be raking in the crowds. Still yet to find a good buffet these days at a reasonable price that actually serves decent food!

Bookmark    Send to a Friend

16th April 2013
1 star rating
Took my family to celebrate my girl’s birthday and should have become suspicious when we had to pay upfront. If I had checked the selection of food and seen the state of place we would have walked straight out. We arrived 6.30pm yet food was dry, cheap and nasty with minimal selection. Obviously a change in ownership because only 4 people running the whole that has turned a family restaurant into a fast takeaway operation. The only good thing about the food was the chocolate cake that we brought in for the birthday. Disgusted and shocked and $140 wasted.
Will never go back to Valentines again.

Bookmark    Send to a Friend

4th October 2012
4 star rating
Hosted my graduation dinner here last night for a loud and energetic group of family and friends (kids too). Came away with a smile on my face and plenty of compliments on the food and service of staff. Staff were lovely, the food was worth what we paid for it, This is not the orbit in town and so we were not expecting the food to be either…….. Great time had by all.. thanks.

Bookmark    Send to a Friend

Jay

6

10th July 2012
3 star rating
Experience at Valentines Manukau was good, no problems, good food, cant complain, went home satisfied with a full belly. Staff were cool, friendly, all good. Hadnt been there for years, and although the standard has lowered abit, it was still all good.

Visited April 2012

Bookmark    Send to a Friend

23rd May 2012
1 star rating
So totally agree with all the previous reviews. Bad place guys…. This place should be closed down already. The food is disgusting, not worth the money you pay. Worst of all the bloody car park, we dined there two weeks ago (May 2012) and four of our family vehicles got broken into, took valuable stuff. Even got our kids car seat and boost seats – bloody lowlife punks!!! And, and the Police didn’t want to know about it, cause it’s not serious lol that the Police for you… karma will get you.

Bookmark    Send to a Friend

24th December 2011
1 star rating
I agree with most comments on here. For a treat to my 16 yr old daughter , I sent her there for her birthday.
The waitress was rude, the whole time she served us she rolled her eyes. Really where do you get the staff from.
She didn’t refill the water jug, she never let us know when we could get up and get the food. We stood up and down, too embarrassed to move. It was then she just walked over and goes ‘oh yeah, you can go now’.
I swear if it wasn’t for the fact my girl gave me that ‘don’t !!mum..look’ I would have up and slapped the arrogant little wench.
Not only did she treat us like crap, she ruined the whole experience. I will never return or recommend anyone goes to Manukau Valentines again.
I don’t even want to give you a start either. You or Happy days must have the same staff.

Bookmark    Send to a Friend

Bill

8

26th November 2011
1 star rating
Awful place, poor service, old decor, dirty and judging by the way food looks, it seems recycled. Service is poor, this chain store is tarnishing the Valentines brand, will not be coming back again, almost felt embarrassed – and we were the guests!

Bookmark    Send to a Friend

Comment from Ellen Y. of Valentines Buffet Restaurant 29/11/2011   
Hey Bill, Thank you very much for your feedback. I do apologize for the bad experience you have had with us. Would you mind specifying the date you dining in to help me sort out th problems please? Regards Ellen General Manager

Jen

1

24th November 2011
3 star rating
We went here for my husband’s grandmother’s birthday for dinner last Friday.
The service was amazing, we were served by someone called Ellen, who friendly and polite.
There was also another waiter, but I forgot his name. He was very efficient in clearing our plates and also spoke in a soft tone.

Food was the average buffet food..but its the service I received that made the night.

To be honest, from the reviews I read, I wasn’t really looking forward to dining there at all, but I’m glad I went.

Bookmark    Send to a Friend

31st August 2011
5 star rating
First of all i congratulate the chef and his staff for the hard work they put into the restaurant. I will always keep good times i have had there with me. I have worked in some of the grottiest kitchens of some of nz’s top restauraunts, and have worked as a Chef De parte at the Hilton. Its not easy running any restaurant these days, and I would imagine more so in a very diversed cultural region like Manukau, you cant please everyone. Where prices for food these days is so expensive please dont take it out on the restaurant, its not their fault. But I say good luck guys and keep up with the hard work, your ok.

Bookmark    Send to a Friend

29th November 2011
1 star rating
HOT FOOD: Most of the hot food are either deep fried, swimming in fat or just look fatty.
COLD FOOD: Very bland, including the pasta & seafood, its as if they just take it from the packet to the buffet. Oysters are bland. The Sushi is disgusting!
Does the Chef purposely not add RICE VINEGAR?!
Or does the Chef not know how to correctly make sushi?!
DESERTS: Good selection – Love the Brandy snaps.
SERVICE: Fast, but not very friendly. My advice stop hiring kids and hire people who actually have experience.
LAYOUT: Disgusting. Tables so close together even with the dividers it doesn’t help that you’re still close enough to hear every ones conversations. A bit of consideration towards customers privacy would be great.
PRICE: Not worth it !! I would rather stuff my belly with food that tastes good then stuff my belly just to get my moneys worth.
OVERALL: QUALITY IN FOOD, SERVICE & LAYOUT IS MUCH BETTER THAN QUANTITY, DON’T YOU THINK?
Any fast food chain would sum up to this Restaurant.

UPDATE IN RESPONSE TO THE OWNER:
1. In written form it sounds delicious but seeing/eating it is totally different.
2. I came here 4 months ago and THERE WAS DEFINITELY SUSHI ON THE BUFFET just like there HAS been the last 7 years I’ve been going.I have eaten it myself. I can’t see “guests” putting their own sushi on the buffet over a 7 year time frame.
3. You took a few seats away yet it’s still squashy…
4. Have ALWAYS gone here for dinner. I pay full adult price. AND YES WE GOT OYSTERS.
Sorry about the price mistake, please update your prices to $17.9/$28.9 !!

Bookmark    Send to a Friend

Comment from Ellen Y. of Valentines Buffet Restaurant 29/08/2011   
Hi Niao, This is Ellen, the owner of Valentines Manukau. Thank you very much for sharing your feedback. Customers’ feedbacks are always important and valuable to us. Could I please ask what day did you dine at Valentines Manukau with your family? Was it for…    More »

Amelia

1

4th July 2011
1 star rating
Will never ever dine at Valentines again, they have the most rudest staff members.
We dined at the restaurant with my grandfather who is 82 years old, and needs a walking frame to support himself when he walks. Obviously it would make sense for someone else whose more able body to get up and serve his food which my aunty did, this is when the store manager came out, and told her, she wasn’t allowed to do this, and that its company policy everyone serves themselves, and basically that my granddad needs to get up and make his own food… on what planet is this ok? Obviously this idiot they have as a manager doesn’t have eyes, to see that he can’t stand in line to serve himself. (we were there for a wedding reception, so there were alot of people..ie there was a line) Not only that, but the manager also threaten to charge us for any food that we didn’t finish that was left on our plates. They suck! Really charging us for left over’s at a bloody buffet restaurant…CLASSY!! it was unfortunate that the wedding reception was held there as its such a classless restaurant I will be recommending our family members use the Greyhound restaurants for future fuctions. By the way, the food wasnt even worth what we paid! We could have got a better deal from the local takeaway! Never Again! 1 star is being too kind!

Bookmark    Send to a Friend

Comment from Ellen Y. of Valentines Buffet Restaurant 7/07/2011   
Hi Amelia, Thank you very much for your feedback. I do apologize for the bad experience you have had at our restaurant. The duty manager should have communicated carefully with you guys about your granddad’s special needs before saying YES or NO. I have told…    More »

murphy

5

29th October 2012
4 star rating
Went there for dinner for a friend’s birthday on Sat. Felt it was not that bad as comments saying here, actually I think it was the best I have had in Valentines in years. The foods were fresh and yummy, the staff were friendly and polite, even the kitchen staff were very friendly and helpful.

The only thing it’s not good was they needed to keep kids away from the desserts.

Visited October 2012

Bookmark    Send to a Friend

15th May 2011
1 star rating
I totally agree with all the comments above. I went there with my husband for his birthday and it was the most disgusting, smelly, dirty restaurant I have been to in Auckland. The food was really bad, it had no taste and it looks like it has been sitting there for hours. To top it off, I ordered 2 x platters of oysters. When we got it, it had blood on every single one of them. I nearly vomit and ordered the waiter to take it away. She told me that she will be back but she never did. When my daughter went to check why was she taking long to take the oyster away, the waiter ask my daughter to return the oyster to her…wtf!! I will never go back there and I do not recommend this place to anyone. Unless you want to get killed by food poisoning let alone bacteria etc…

Bookmark    Send to a Friend

jae

1

1st May 2011
2 star rating
Went there lastnight for my nephews 1st birthday, i dont know if its the same chef but the food was quite taste less, buffet setup was weird there was more empty space on the food counter then there was food. And although i ate my moneys worth i have to say my nephews cake from the cheesecake factory was the best….. May have to think hard on the next visit. Oh & lastly the chick at the counter tried to rip my kuzn off . WTF

Bookmark    Send to a Friend

24th December 2010
1 star rating
Dont waste your time visiting this place. i have written to them before and its still the same.

I hope the restaurant gets to see these reviews.Does MenuMania send these to them? I hope so.

Close the place down.

Bookmark    Send to a Friend

elaluj

2

2nd August 2010
1 star rating
Stairs going up is very dangerous on a wet day however no mats of any sort were laid down. We were greeted by a very grumpy asian lady who changed her tune once i mentioned a table for 20. Tables and seats are crammed in which shows that they care more about the money than the customers. Food is disgusting. Vegies are all mushed and disguised with cheese sauce. They only serve roast ham no other meat. Dessert has been downgraded with only pavlova as the high light. no cheesecake and no imagination. $10 for a measly carafe of drink!I couldn’t believe we spent so much money there for that quality of food. As the floors were dirty etc was too scared to visit the toliets there. The only upside is the waiter who was very helpful but even this couldn’t change our minds about the place. We ended up grabbing kfc straight after as the family were still hungry! even 1 star is being very generous. we will never go back there. overpriced for poor quality.

Bookmark    Send to a Friend

8th July 2010
1 star rating
Have worked in this place before which was before all these negative yet fair and agreeable reviews an I have to agree with the customers and all the comments about the entrance when walking in – that smell, sticky floors etc, I thought I was the only one. The food can definitely improved but I guess you have to blame the chef, the head chef was on to it but not that “other” one (yea u know who u are). I would also like to add that the waiter/tresses aren’t qualified, they are hired straight out of high school just like McDonald’s and Wendys so there goes the problem with that. Although there are a lot of downsides to this restaurant there is an upside – one day it will close down – with an exception if it improves (highly doubtful). So I’ll give it a big fat ‘F’.

Bookmark    Send to a Friend

11th February 2010
3 star rating
I found Valentines in Pakuranga, the atmosphere very friendly, the mains and desserts, were good, the only problem I had was with the seafood, soooooooooooo bland, espeacially the oysters and shrimps, If you could get this right, you guys will be tops, this has not put me off coming there though, because you make up for it in your other food. I just avoid the seafood for now, I hope one day I can sing your praise’s about the seafood lol

Bookmark    Send to a Friend

Aleah

1

1st February 2010
1 star rating
Would be my First and Last time at Valentines in Manukau. This place was digusting, as soon as we got into the foyer, you could feel your shoes stick to the floor as if a drink had been spilt and was never mopped. The waiter showed us to our table to find it still had bits of food on the table. You’d expect the fork & Knife to be professionally wrapped in a napkin, but it looked like it was just thrown onto the table. Plates had not been washed and bits of food from the previous person was stuck on it. Would not recommend this Restaurant to my friends and family. Totally not worth our money spent.

Bookmark    Send to a Friend

30th November 2009
1 star rating
This is one of the worst restaurants in South Auckland. As soon as you walk into the foyer there is a bad smell, like stale vomit and urine. The stairs leading to the restaurant at the top are sticky and look as though they haven’t been cleaned for years. The staff were casually dressed and had their clothes hanging out. All of the surfaces were sticky and there was that strange smell again when we walked into the restaurant. They charge $30.95 and overcharged my family, compared to Pakuranga which only charges $24.95 and their restaurant is cleaner. The Manukau branch also has a B Grade, you would expect a restaurant like that to have the highest grade you could get. i will never recommend or eat at that restaurant again. Not even if you paid me to.

Bookmark    Send to a Friend

Vai

1

13th February 2009
1 star rating
I dont think this place even rates for a star let alone half a star! Food was discusting, stale and looked like they just reheated dinner from last night, the salt and pepper shakers that we by chance opened and had stale gross pepper stuck to the sides and inside the cap, looked like it had been accumulating since they were filled. The waitresses had attitude problems when we asked if they could check on our drinks we ordered 30mins before they rolled their eyes and mumbled yeah….waited another 30mins till they actually came with drinks, bloody restaurant wasent even half full and they had the audacity to say it was busy, sent them back with their drinks – didnt want to pay for that rubbish service. WILL NEVER EVER SET FOOT IN THIS RESTAURANT AGAIN!

Bookmark    Send to a Friend

10th January 2009
1 star rating
This restaurant either needs restructuring starting at the top. Bad service and poor moral poor food. Unless things change for the better I and others will give this place a wide birth. If this is not possible then the place should close its doors and stop ripping customers off.

Bookmark    Send to a Friend

nater

7

29th November 2008
1 star rating
i dined there on a date last month and couldnt believe how poor the whole experience was. we were given a table that was in a very busy area with people walking about on all sides of us, when we asked to move to a quieter area by the window where nobody was sitting the waitress rudly said that we could not moved because those tables were “probably ” booked, however the rest of the night nobody sat there.we ordered our drinks, which didnt come after ten minutes, so i had to go and ask at the bar, and saw that our drinks were just sitting there on a tray. while eating 2 waitresses nearby were loading dishes onto a trolley and were talking about sex and laughing loudly, highly un-professional. the food was also a dissapointment, looked very old, and when i asked if more garlic bread would come out the chef said that they wouldnt be putting any out more since it was an hour to closing time! WTF!

Bookmark    Send to a Friend

27th February 2008
1 star rating
My family and I had dined at valentines restaurant for a birthday celebration which we found the experience to be quite unpleasant and the level and lack of customer service from your restaurant staff to be very unsatisfactory and appalling.

We were waiting on dinner plates for 20 minutes; Minimal of plates, dessert bowls and cutlery; Tables were stacked with plates including our table that had not been cleared by staff for the duration of our time there.

The dinner plates were then received still wet, no apology given for having to wait on dinner plates. The attitude of the staff was not conveyed as being friendly, empathetic or helpful towards my family and I.

Towards or closer to the end of our evening, there were three members of staff conversing in social chat in another part of your restaurant, this was in full view of customers, totally unacceptable.

This was the worst experience I have ever had with a well known restaurant and would not recommend this to family, colleagues or friends.

Bookmark    Send to a Friend

Narnz

5

9th November 2007
1 star rating
Cost $28.95 per adult + $4.95 + the age of our kids (Fri evening). First thing we noticed on walking into the restaurant was an unpleasant smell. Huge variety of food – qualilty mostly poor. Seafood chowder was gluggy. Mushroom soup tasted of strong stock. Disposed both. Cauli in white sauce was blobby. Garlic bread ran out & wasn’t replaced. Seafood mornay in shells was gluggy. The freshly carved meat was good, though someone to slice it fell short. Salads were fair. Seafood was bland and watery. Had to put our used plates on a clean table next to us, as they were not cleared. Waitresses were friendly. 5 years was our last time here, and we revisited, wondering if it had changed. In our opinion its gotten worse. The kids liked the desert, but some of it looked rather old, some of it unlabelled, very boring desert menu actually. Overall it certainly was not worth the dollars spent. You can get a beautifully freshly cooked meal for less than that at Broncos or Genghys down the road. Valentines should either up their quality or reduce their price to reflect it. I would rather pay extra for qualilty food. Hey, will try in another 5 years.

Bookmark    Send to a Friend

1 to 38 of 38 (11 Filtered)

Did you eat at this restaurant? Have an opinion to share?

Write a Review