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Rosebank Estate Restaurant

2_half star rating
8 reviews

Cuisine: A La Carte, Buffet, Coffee & Tea, Family

180 Johns Rd
(Rosebank Estate)
Harewood
Christchurch City
03-323 7353
  • Facilities/Features:
    • Business Dining
    • Children's Menu
    • Conference Facilities
    • Scenic View
    • Children's Play Area
    • Private Functions
    • Private Parties
    • Romantic Dining
    • Wedding Functions
  • Payment Types: EFTPOS, Visa
  • Price Range: Spendy, $25 - $35
  • Dress Code: Smart casual
  • Alcohol: Beer, Wine, Spirits, Cocktails
  • Seating for: 350
  • BYO/Corkage: No BYO
  • Parking: Free Off-Street
  • Good For Groups: Yes
  • Good For Children: Yes
  • Takeaways: Yes
  • Delivers: No
  • Takes Reservations: Yes
  • Dietary Restrictions: Vegetarian, Gluten-free
  • Wheelchair Accessible: Yes
  • Outdoor Seating: Yes
  • Meals: Brunch, Lunch, Dessert

New Management. New Chef.
Rosebank Estate Winery and Restaurant rests in a tranquil and peaceful setting with a country atmosphere, just 15 minutes from the city centre.
A short walk to The Groynes dog walking park, which is tucked just in behind the Estate and a Motel, conveniently in front.
An ideal setting to mingle with friends or relax with a glass of Rosebank wine.
Rosebank has a total of 3 banquet and meeting rooms, the largest has a capacity of up to 170 guests and is licenced to accommodate 350 guests.
Whether for business or leisure, Rosebank is the ideal venue with our warm, genuine friendly service and idyllic setting.

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8 Reviews for Rosebank Estate Restaurant

15th May 2014
1 star rating
My wife and son, and my Mum and I went there for Mother’s Day, and although I requested in the booking to be seated in the middle area of the restaurant we were unpleasantly surprised to be seated outside in what looked like an attached make-shift tented area, giving us the impression they had overbooked for the occasion. Being the only ones seated outside we immediately felt disconnected from the restaurant and from the special occasion that it was meant to be.

Being unhappy with the arrangement I requested to the management for us to be seated inside as per the originally-agreed booking, and we were relocated to a new table inside.

Shortly after being seated inside, one of the other waitresses came over – stood at the end of the table, glared at us, and remarked “Weren’t you the ones sitting outside? Have you just moved to this table on your own without telling anyone?”. My wife was completely embarrassed by her comments and started crying, and my Mum just couldn’t believe what she was hearing. I told the waitress that we requested to be moved inside, and that the management agreed to give us this table, and she walked off – offering no apology for her comments. The waitress should have asked management first about the arrangement, or vice versa, before coming over and making such a rude uninformed comment to us as guests. If it wasn’t for the fact that we had food already on our plates and no other place to go (being Mother’s Day), we would have left immediately, but instead we decided to stay and make the best of the situation.

When I went to pay at the counter the total bill didn’t sound right. So after asking the counter clerk to itemise our bill, she noticed the plate of fries that we ordered for my 3 year old son was charged at $15.00 instead of $6.50!

On the brighter side, the food was nice, given it was a Buffet, but our experience with the staff had completely ruined the occasion for Moreus.

This is the second time I’ve been to this restaurant (after deciding to give it another go!), but it is definitely going to be the last. Even on the first visit there were a number of issues which contributed to a bad experience. In my opinion, the staff don’t look happy to be there, with a lot of them looking quite flustered and not organised. Perhaps this company makes great wine, but they certainly don’t have any idea how to run a restaurant.

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11th December 2012
3 star rating
I found the staff to be very accommodating, and the setting was very beautiful, however the main course let it down completely. The lunch main ~ Presentation was uninteresting and non eventful and it was very bland in taste, which was very disappointing.
I did however find then Pavlova dessert to be very well presented and absolutely yummy. I would certainly go back just for the pavlova desert and coffee!!

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Mel

1

28th April 2012
4 star rating
To Rustyfrog,

I was also dining last night and was also appalled…. however my frustration was not towards the staff but was towards your table. The behaviour of your table was absolutely disgusting and frankly childish. I would think that adults would be able to cope with situations like ’late meals’ more appropriately, instead of having tantrums, swearing loudly and interupting other diners. We had a Delicious meal and my steak was cooked perfectly. I have visited Rosebank on many occasions this year and still would speak very highly of this venue. Later on I found out we had the same waitress at yours and I would like to personally thank her for her wonderful service, perhaps this table was just to hard to please??

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27th April 2012
1 star rating
We were in a party of 24 that “dined” at this place tonight. The booking was made 2 weeks prior and we would have thought that would have been enough warning!
We had to go to the bar to get our own drinks and it was than hour before orders were taken.
Simple questions re vegetables and method of cooking of foods could not be answered by waitresses.
Another 45 minutes before the entrees arrived and the wait staff had no idea who the meals were for.
Another 45 minutes and the mains started to appear and once again no idea of who the meals were for.
I don’t know if it was because of our complaints to the manager, but main meals were atrocious with cold pasta, under cooked steaks, raw vegetables.
Not a good experience and so much for a special occasion.

Management were not wanting to accept responsibility and one waitress was seen leaving the premises in a hurry and crying – maybe dismissed by management.

The management has problems here and need keep there finger on the pulse.

We have dined here before and thoroughly enjoyed it, but tonight was the worst “dining” experience I can remember – Anywhere!

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Ken G.

1

23rd September 2011
4 star rating
Our son was married at Rosebank Winery in March 2011 just after the new owners had reopened the establishment. We found the owners and staff excellent to deal with and they went out of their way to make the wedding and reception a great time all round. The food was excellent and so was the service. We returned in Sept 2011 for lunch and received the same great food and service. Reviews prior to March 2011 may have been disappointing but under the new management this place is awesome.

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Amanda

1

9th January 2010
1 star rating
A group of 9 Adults attended Rosebank today for a friends birthday. It was the worst service I have EVER experienced!
We were not welcomed, we did not recieve one smile, despite our own warm efforts. The food was average, we had to ask the waitress for drinks each time, our plates were taken too promptly, a couple of times trying to take unfinished meals. At the end the main waitress advised it was one entertainment card per table, we advised her as per the book its 3, she said nothing and stonefaced took our hundreds of dollars with so much as a thankyou. Two of the women decided to complain, when they went in to speak to the Manager he was sitting with the rest of the staff, He told the women we just wernt happy because of “the f**king entertainment cards” saga and we got the service we deserved having the cards(not that they knew we had them until the end). The women were shocked and he then told them he didnt care because he was “selling the f**king business” and then told the woment to f**k off!
This was absolutely disgraceful and they do not deserve to have a business.

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14th July 2009
5 star rating
My family and I went out to Rosebank Estate recently and are very impressed with the friendliness of it.
The Chef came out to greet us after we had completed our meal which was wonderful. The food was fantastic and pricing very realistic. The staff were so very helpful and warm.
I would recommend Rosebank to all.

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25th November 2008
1 star rating
I attended a Christmas function at Rosebank Estate Restaurant where myself and my colleagues were incredibly disappointed. Starting with rude staff, poorly laid tables (no wine glasses, but wine bottles on the tables when we arrived) and horrible seating arrangements – as few as 4 seats per table. Only a few were larger tables with up to 8 people.

The meals came at all different times and weren’t as per the menu we were given. The steak was either burnt or tough – no steak knives provided either.

I won’t be returning, or recommending a meal at Rosebank!

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