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Portofino Restaurant

2_half star rating
33 reviews

Cuisine: Italian, Pizza

156 Hurstmere Rd
Takapuna
North Shore, Auckland
09 488 0077
 

Hours:

  • Mon – Sun 11am – late
  • Facilities/Features:
    • Business Dining
    • Children's Menu
    • Private Functions
    • Romantic Dining
    • Wedding Functions
  • Payment Types: EFTPOS, Visa, MasterCard, AMEX, Diners
  • Price Range: Moderate, $15 - $25
  • Alcohol: Beer, Wine, Spirits, Cocktails
  • Seating for: 140 inside-60 outside
  • BYO/Corkage: No BYO
  • Parking: Free On-Street
  • Good For Groups: Yes
  • Good For Children: Yes
  • Takeaways: Yes
  • Takes Reservations: Yes
  • Dietary Restrictions: Vegetarian
  • Outdoor Seating: Yes
  • Meals: Lunch, Dinner, Late Night

Enjoy a taste of world famous Northern Italian cuisine in the heart of Takapuna Beach. North Shore diners can finally experience what their city cousins have enjoyed for many years. Portofino has built a reputation for exceptional quality and service having established for nearly three decades.

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33 Reviews for Portofino Restaurant

7th June 2014
5 star rating
I’ve visited Portofino in Takapuna many times over the last 5 or so years with my family. The location is very convenient, and the decor in the restaurant is lovely. It has become our families go to place for nice meals out. As a large family of vegetarians, they have gone out of their way to accommodate our needs every time. I have nothing but praise for this establishment, we have encountered many different friendly staff over time, and it was no different on our most recent trip, where the food came out promptly and well in time as we had explained we were in a rush. 5 stars every time!

Visited May 2014

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Zan S.

2

25th May 2014
5 star rating
Excellent restaurant with amazing service. We were group of 20 celebrating a wedding. All of us were well looked after. Nice selections of wine reasonably priced. The food was a good price too. $20 for lunch is not too bad. I had a seafood marinara pizza which was amazing, my wife had veal masala also excellent. Highly recommend this venue for group functions. Thanks Portofino

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18th August 2013
4 star rating
Had a lovely meal last night at Portofino for my husband’s birthday. Service was excellent – really friendly and helpful with both wine and food choices – and our steaks were really good. We enjoyed a drink at the bar first and despite the restaurant being busy with pre-ballet diners, we were looked after well and enjoyed the atmosphere on that side of the restaurant. I was surprised to read some of the reviews when I came on here so I would say give it a go. We’ll definitely be going back.

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6th July 2013
1 star rating
I ordered a type of vegetable soup today which was stated “homemade” in the menu. It costed $12.90, and taste was straight up supermarket packaged, it wasn’t homemade like. It was very salty. I felt ripped off for paying so much for a soup like this.

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Jess

3

23rd April 2013
2 star rating
Went about a month ago and was very average, went with a group of 10 of us and I ordered a pasta dish, and it was pretty bad. It had no flavour and was lukewarm as well. I paid around $28 for it which was a complete waste of money. Service was average, pretty slow, wont be back again any time soon

Visited March 2013

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4th February 2013
2 star rating
We visited there in December and have to say the meal was awful..plus the staff did not listen to our request even thou we stated twice what we wanted. Would not visit again

Visited December 2012

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2nd December 2012
3 star rating
I visited last week, despite the reviews.
We had a good meal, the Scallops inferno.

I had noted all the comments about service so we sat off to one side and placed our full order, in one discussion, including wine.

The service was fine
The food, was OK
I had had the Scallops inferno at Portofino in Wellington and Takapuna’s was not as good, watery and lacking intensity, but hey we were on the Shore, maybe that’s just the way things are.
North of the Bridge ?

Visited November 2012

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19th November 2012
3 star rating
Visited for the 1st time last week and enjoyed it. Food was tasty and arrived promptly! Service was ok – prob would’ve expected more though from a resturant like this, but have no other complaints. Would visit again!

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6th September 2012
1 star rating
I ordered the pasta with scallops & bacon, it was awful tasted very fishy with a nasty after taste and the scallops were not good, the dish was inedible, four of my dinning companions tried it and agreed it was disgusting, the manager sent the poor waitress ( who was awesome) to say that there was ‘nothing wrong’ with the dish and the scallops are fresh everyday………..and yet it is not scallop season.?!?

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6th September 2012
1 star rating
Ordered the seafood platter, and recieved the most discusting meal i have ever eaten.

Every peice of seafood looked like it had been sitting in a freezer for a year, followed by sitting in the sun for a week. Could not even eat most of it.

I sent them a detailed email complaining and they never replied. Which gives an indication of thier customer service.

Visited October 2011

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19th August 2012
1 star rating
This is one of the worst restaurants I have ever been to, I am utterly disgusted at how we were treated.

I ordered a seafood risotto dish and after the third mouth full of grit told the waitress. The waitress took it back to the kitchen and some lady came out and basically accused me of lying. I tried to explain that after the third taste of grit between my teeth it was inedible she looked at me with disgust and said it must have been salt or pepper took the plate back and walked away without offering any sort of apology or the possibility of changing the dish.

As we walked up to pay there were at least 4 people glaring at us from the kitchen as if it was our fault, I have never been made to feel so uncomfortable by restaurant staff. The lady rudely offered to take our garlic bread off the bill, however I did not think that was fair as I had to pay for a meal I couldn’t eat. She then turned it into a yelling match.

Hugely disappointed as I have been to two other Portofino’s and they are always fantastic, tasty meals and great service. This Portofino’s however is lacking in all aspects I would not recommend you eat here unless you like bland food and the worst possible service.

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30th July 2012
1 star rating
Been here twice.
First visit, service was average, the food was good, however we ordered two spirit mixers and we had to question the price we were paying, for what appeared to be fizzy drink, with little or no alcohol.

Tonight we decided to try again, hoping for at least a decent meal. However it’s safe to say, that the service has certainly not got better, in fact appalling.
After ordering a rum and coke, that was flat and certainly had no alcohol content and a soggy brushetta. We waited some time for out main coarse order to be taken, (which staff seemed to be unaware of whilst they gossiped)…. we decided to eat elsewhere. Their lack of good service was proven when after only having an entrée we decided to leave, and were clearly not happy, when paying we were not asked if everything was OK, when obviously it wasn’t if we were leaving after only an entrée we shared.

With spending $16 for a soggy bit of bread and $7.50 for a glass of flat coke, we would not recommend this place

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15th September 2011
4 star rating
Very nice meal, good portion sizes, fresh and tasty. Fast service on the night we visited, friendly and very attentive staff. We had a very nice evening and used our voucher deal without issue.

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yoshua

1

10th September 2011
4 star rating
I have been to this restaurant for over 2 years and the food is always good

Average service but excellent food so it’s OK!!!

Still wondering why there are so many bad review……

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pete

2

16th May 2011
1 star rating
We went after a great time at one of the comedy festival events, hoping to enjoy a top pizza as a late dinner. Well, the price was pretty top but the pizza was rubbish to be honest, suffering from a soggy base and an odd taste to the topping. We didn’t even finish the measley little thing it was so bad. We selected a Central Otago pinot noir we thought would be good but actually wondered if we got the right wine! How long had the bottle been open? We can only guess but it didn’t rate much better than the pizza. Not much to commend the place other than pleasant decor.

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Comment from Mario K. of Portofino Restaurant 28/10/2011   
from 1980 portofino frst start to maked pizza ,30 years experience in N.Zealand thanks
28th February 2011
2 star rating
Went here one Saturday night in September or October 2010. Great interior/ambience. food pretty average for the price.
Service was slow.
Won’t go again unless some friends have organised a group dinner there. too expensive for average food.

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Wendy

1

17th January 2011
2 star rating
We thought they should make one of the best pizza since it is Italian restaurant. But the one at Takapuna made very average and salty pizza. It is no where near the pizza we had in Europe. The staff look very stressed too, not relaxed, and no smile.

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VICKI

2

19th October 2010
3 star rating
We had a group of 12 booked for dinner at Portofinos Takapuna. The service was good, the food was also not bad, everyone enjoyed the evening. The price however is very expensive and it ended up costing over the top, especially with the alchohol added. All in all not bad, also I am genuine and not the comments from staff members of friends below….

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18th October 2010
1 star rating
pretty average to be honest, service was disinterested and ever so slightly rude, especially when we complained about our food being cold.
And can whoever is writing all the bogus reviews of this restaurant please stop. It is embarrassing and unprofessional. At least use different terminology and try to not make the same grammatical errors again and again!

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Geoff

1

8th October 2010
4 star rating
I had the pleasure to try this establishment for lunch,calamari for an entree,followed by a rare fillet steak covered in a delicious mushroom-cream sauce,with a generous serving of veges & salad.
The food was genuinely very good,the service prompt and friendly (while not overbearing)AND very reasonably priced !
The decor modern and the place was fastidiously clean too ! Will go again.

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16th September 2010
2 star rating
my food was very rich so much that i couldn’t eat it all and it made me feel sick menu wasn’t overly exciting wouldn’t go back.

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Fred

1

6th January 2010
3 star rating
Last year upon the opening of the Takapuna Portofino Restaurant, my friend constantly nagged me to dine at this restaurant. Well good on him, I did and believe you me I was not the least disappointed with the experience. The food was exceptional and my “party” thoroughly enjoyed it. There was however one little problem. When we overstayed our welcome by a mere 30 minutes on both occasions, the manager on duty was not very impressed and kept on giving us dirty looks as if to say “please go home”. We were still spending at the bar at that point….money in the business but of no interest to the manager…shame on him but our waiter was outstanding even calling my wife and my female entourage madam etc. In my opinion he should be the manager. Incidentally this happened on 2 occasions and the waiter got a 10 out of 10 for friendliness, kindness and service although the manager scores a mere 2 out of ten. Will think before visiting again. Complements to the chef. My visitors were from Brazil and Germany respectively and both parties indicated that it was the best meal they’ve had during their visit to NZ. My rating got dragged down by the manager. Thank you

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18th June 2009
5 star rating
very nice restaurant the Design is beautiful ,service good ,food absolutely delishes. I like Portofino Takapuna my favorit restaurant…



regular customers

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2nd June 2009
1 star rating
After poor service and overpriced food at their Viaduct branch I should have known better than to try the Takapuna offering.

Pasta was very ordinary amd fillet steak was tough, fatty and grossly overpriced. There is no excuse for poor meat in NZ, particularly with Portofino charging fine dining prices yet obviously using cheap sub standard ingredients.

Thought it might have been a one off bad experience however friends visiting from Hong Kong tried it one night and said it was their only disappointing meal in NZ.

Definitely not recommended – I will not be giving them a second chance.

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30th March 2009
3 star rating
We thought the new decor was fantastic, very comfortable chairs for a change. We had 5 adults and 2 children and we all had
nice meals although I did feel it was quite overpriced. The waiter/or the kitchen forgot the pita bread for starters but was
apologetic apart from that the service was great – very friendly (The manager did come out and growl at our waiter for something in front of the patrons which I thought was unnecessary)but we all still had a great night. The price is the only thing that will stop me going back again.

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julie

1

8th March 2009
5 star rating
We went for a birthday party.A group of twelve. Everyone enjoyed their meals. The service was polite and prompt and impeccable. I had the squid rings and found them tasty and fresh.Everyone appreciated the wine and the food choices ranged from steak to rissotto,tortellini and cabonara. The atmosphere was quiet and comfortable. Thanks to Portofino a lovely birthday for a wide age group.

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Guy

1

27th February 2009
1 star rating
Briefly
Way overpriced, ultra slow, below average food – that orange sauce… And then I had the temerity to say I was disappointed to the short Italian man with the moustache who told me, in a rude and insulting way, that he had thousands of satisfied customers. Funnily enough both the other guys waiting at the cash register joined in the argument and announced their disgust with the food service and attitude

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Angela

1

11th February 2009
1 star rating
Absolute shocker. I can only think that there are some self postings going on here as apart from the beautiful decor – the experience was terrible! I read a couple of bad reviews but decided to give it the go with a couple of clients – bad move. Cold, over salted food, waiters who kept delivering food to the wrong tables and not coming by for drinks orders, getting the wrong invoice for the table etc etc – I could write a novel. I even wrote an email to give them some feedback and was told in very poor english that the people will be reprimanded and fully trained – look all I wanted was a decent meal! I will never spend a cent there again – there are a few really good restaurants in that area – the thai place up the road towards killarney street and wine and roses is fantastic. don’t waste your money at portofino – you are bound to be highly disappointed.

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Matt

4

26th January 2009
1 star rating
Having eaten at several portofino restaurants notably the viaduct and Parnell for many years I really looked forward to Takapuna expecting it to be as great. Sadly the staff are untrained, snooty and lacked ANY professional ability. Likewise it wasnt good that it was a public holiday and no mention of a surcharge until we checked the bill. I’ll eat at the viaduct or Parnell anyday (and everyone should) but having visited takapuna twice. Never again!

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Rachel

1

22nd January 2009
1 star rating
Hi

I think Anne and Mary have been paid by the owner to put their comments up. The decor is lovely however the food is appalling, I could have cooked better myself. We had a delightful waitress however, we had to prompt her for our entrees and mains, and we waited a long time for them.
The prices are really extremely high – I would prefer to go to Cibo or Tribeca where the experience is impeccable and food amazing for the same price.

It looks good from the outside but this is a 1 time to try it restauarant which is a huge shame. Has a great location and look but food, prices and service are completely lacking.

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Paul

2

19th January 2009
1 star rating
After having eaten at Portofinos in the Viaduct my expectations were not high and they were met.
We were a party of 7 and started with 2 antipasto for the table thinking that might have been enough but needed to order a couple of brushetta to help fill the gap. The waiter was not much help when asked if there would be enough on the Antipasto platters and actually didn’t seem very interested at all.
2 of us had Linguini con Scallops (about 6) which was quite bland and nothing like the mouth watering explanation on the menu. They are obviously still using the same tomato soup that others have mentioned.
2 people had Fish of the day with a salsa which was the same orange coloured sauce only thicker while 1 had vegetarian cannelloni which looked bland due to the cheese spread over the top.
The 7th diner had lamb cutlets on carrot and bean risotto which looked unappetising but was apparently quite nice.
Having spoken to the majority of the diners a couple of days later all have said they wouldn’t go back or recommend it.
The only saving grace was the wine waiter, friendly, efficient and had a bit of humour and the wine was quite well priced.

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spanna

1

9th January 2009
1 star rating
The setting and restaurant fitout is lovely, however the meal was disappointing.

The wine we chose was not available. Not because they had sold out, but because they hadn’t received any yet, why preprint your menu before you know what stock you have?

We then waited over an hour for our meals and had to ask what had happened to them. The meals arrived and we were surprised that the Pepper Steak was covered in mushrooms, but we were all hungry by then so tucked in, only to have the slightly panicked waitress arrive to tell s the steak had been delivered in error. The Pepper Steak duly arrived, with a highly oversalted sauce.

My meal was lamb cutlets on a bean and carrot risotto. I ate the cutlets because I was hungry but the rice with what seemed like tomato soup flavouring and chopped beans and carrots didn’t make it past the first few mouthfuls.

The Fish of the Day with Salsa turned out to be fish fillets with a very similar flavoured tomato soup concoction (maybe there was a special on tomato soup at the wholesalers that week). Not a hint of salsa in sight.

There was no callback to the table to see if we were enjoying our meal and when the plates were cleared we were told to line up at the counter to make payment (still no enquiry if we had enjoyed our visit). All this in a restaurant that charges over $35 per main!

We certainly won’t be dining at this clip joint again, the food quality does not match the pricing and although our waitress seemed very genuine in her apologies for the mishaps the rest of the staff have yet to become acquainted with the term service.

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27th December 2008
2 star rating
Portofino Takapuna, has an upmarket and airy atmosphere, delivering a promising first impression.
On a bright, sunny day, Portofino has a desirable outdoor area which is well utilised for larger lunch parties.

I was impressed upon being seated, by the size and variety of the menu, making a single selection was most difficult.

Our party of 8 did seem to stretch the two waitressed that tended our table, failing to recall to whom each drink belonged.

I ordered the marinated olives to start, and at $7.90, I was surprised to received simply a dozen olives marinated in olive oil. I was also not given an olive fork, made to make do, chasing slippery olives with a mains fork.

Our main meals arrived in a timely manner, the waitresses again struggling to get the meals to the correct owners, also attempting to give us a meal for the next table.

My White Veal Masala was scant to say the least, the potatoes were cold in the center, and the masala sauce was far too sweet, with an overbearing flavour of condensed milk.
While I do have a sweet tooth, caramel flavoured veal is not on my favorites list.
$29.90 for the main is a dinner sized price, for a lunch sized meal.

The atmosphere would have been well complimented by a smile or two from the waitresses, and their eagerness to clear the plates before everyone had finished chewing their food did catch us a little off guard.

Used to getting stung on the beverage-du-jour, my lemon-lime and bitters was a pleasant surprise at $3.50.

Unfortunately, what little Portofino Takapuna had done well wasnt enough to redeem the experience, and I do hope these are simply teething problems while settling in to their new location.

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