Pier 24 Restaurant & Bar
(Hotel St. Clair)
Dunedin City 03-456 0555
- Breakfast 7am – 10am
- Lunch 11am – 2pm
- Dinner 6pm – 9pm
- Business Dining
- Scenic View
- Live Music
- Private Functions
- Romantic Dining
- Wedding Functions
- Payment Types: EFTPOS, Visa, MasterCard, Diners
- Price Range: Spendy, $25 - $35
- Dress Code: Smart casual
- Alcohol: Beer, Wine, Spirits, Cocktails
- BYO/Corkage: No BYO
- Parking: Free On-Street
- Good For Groups: Yes
- Good For Children: No
- Takeaways: No
- Delivers: No
- Takes Reservations: Yes
- Dietary Restrictions: Vegetarian, Halal, Dairy-free, Gluten-free
- Wheelchair Accessible: Yes
- Outdoor Seating: Yes
- Meals: Breakfast, Lunch, Dinner, Dessert
- Wi-Fi: Free
Located at the Hotel St. Clair, recently awarded New Zealand’s Best New Hotel. Pier 24 Restaurant & Bar offers contemporary dining from award-winning Celebrity Chef, Michael Coughlin with stunning views over St Clair Beach and the Pacific Ocean.
The restaurant boasts three very distinct service times where Michael and his culinary brigade have created culinary delights making the most of local and seasonal produce.
Pier 24 Bar however offers an all day casual dining alternative with an array of platters and nibbles to accompany your favourite coffee, cocktail or other beverage from our fully stocked bar.
The restaurant is within easy reach of the major hotels and accommodation in the city just 8km from the main city centre.
Recent awards have included;
NZ Beef and Lamb Hallmark of Excellence
Hospitality Association of New Zealand Best Lamb – Finalist
65 Reviews for Pier 24 Restaurant & Bar
Visited November 2013
One of the side plates was dirty and had to be returned. Some of us had the battered fish which was in a very heavy overcooked batter, so much so I couldn’t even taste the fish. Chips were overcooked and it left me feeling slightly unwell because of the fat/oil content. It would have been much nicer in a lighter batter – the most expensive fish & chips I’ve ever eaten.
When asked for more drinks it took nearly 10 minutes for the waitress to return, I thought she had forgotten and their was not many people dinning.
The waitress reached over the table instead of coming around and serving from the side and we were not asked if the meal was ok.
All in all I would not recommend Pier24 as it was overpriced and for the price I feel they are relying on past recommendations and that there are certainly much nicer places to eat.
The food matched the view and service.
Will be back to try the rest of the menu at some stage.
Not cheap, but hunt this place out.
Unfortunately, we had to tell them we were ready to order, had to top up our own water, grab our own salt and pepper, were never once asked if our meals were aok and the new menu, while being first class, seemed to have “jumped” up the ranks by over $5 per dish with less food – honestly $23 for 6 oysters served with only a bit of lemon to squeeze was a slightly disappointing, especially when the main was double the price and oysters, but you got fries and salad ! Not explained by the waitress very well at all
Won’t be rushing back in a hurry !
Our guest from the UK was keen to try blue cod for the first time and we saw in our research that it was on the bar menu. I expect that in a quality establishment every request I make will be happily met with a smile, or at least “I’ll see what I can do.” Our waitress, unbelievably, told us she would have to check if we were allowed the blue cod, as “Chef has sole he needs to use up first.” We all know how restaurants operate but this lack of awareness – as in what to say and what not to say to a customer – was sad.
Our wine waiter spilled the wine. This seems minor, but a great eatery gets all the little things right – that is what makes it great. I can spill wine at home for much less. Another waitress overloaded a tray with dirty glasses and then had to struggle to carry them out as they fell. Amateur hour. My message to the manager – get your staff trained. If you need advice on how to wait tables professionally – competently, friendly but not overly so – walk up the road to Neptunos and watch the American/Canadian waiter there. He clearly has been trained.
No real Xmas welcome or Xmas music to add festive atmosphere, were to be served starters on arrival, seemed to be a shortage we only were served two each-Unacceptable, did the staff have them?
Throughout staff had long faces (apart from when we were all due to leave), the girls looked disheaviled as though they had got out of bed half hour before shift started, apart from a blonde waitress whom had gone to the effort of applying makeup, doing her hair nice and using red ribbon as Xmas flavour, the others looked like they need a good wash, men were well presented.
Food was disappointing -the selection lack of, meat was tender and enough of but not the side dishes – should have had roast veggies, deserts were nice but could have been more Xmas flavour, cheese selection with tea/coffee pathetic amount put out. Basically at $120 a head they made a killing, really disappointing.
As a keen diner, I tend to look at the menu online beforehand. Their menu was different from the one on their website – disappointing. But the food was good. We had the bar snack Crispy Salt & Pepper Squid as our starter. It was very tasty. My husband ordered the warm salad with beef, which was delicious. But my pork was somewhat average. The meat was cooked so well, but over seasoned. And the meat was covered with fried noodles that were tasteless and impossible to eat – didn’t care for the texture either.
We were somewhat happy with the meal, and decided to try their friand for dessert. Bad idea.
The service was average. Plenty of staff (as other previous diners have pointed out) but didn’t provide the kind of service you would expect from a restaurant with a big reputation. The bar tender was making strange vomiting sound as we were dining. And after the meal, we didn’t get offered the dessert menu. The tables were also oddly arranged that you had to brush past other diners to get to the restroom.
If I had one suggestion for improvement, it would be for the bar staff to be more attentive to people waiting for their tables (it turned out ours was ready for 20 minutes, before we finally went and enquired a 2nd time about whether it was ready).
I would have no hesitation in recommending
Visited September 2012
Based on that customer service its unlikely we’ll try the rest of the service – a shame really as the food sounds like it is worth trying
Dessert (a raspberry and white chocolate torte) was equally as mouth watering and topped off the meal beautifully.
Visited June 2012
Visited November 2012
We had a reservation on a night where there was also a group function for about 60 guests. Meals coming out were understandably slow. The staff were very apologetic and continually updated us on the progress of our order and to check that everything was alright.
Place is expensive, but worth every cent. Most people (including myself) cannot afford to dine here regularly, but for special occasions it’s an experience that cannot be beaten.
Pier 24 produce is fresh, and the menu clearly has more than one star dish.
Breakfast Delicious, Lunch Delicious, Dinner Delicious and Dessert Delicious!
The Cocktails, Mocktails and Coffee are excellent!
You will pay the same price around the corner but not have the quality and skill that Pier 24 has.
ADD ON: 30th Dec 2011
we visit on a regular basis now, the food is so outstanding.
Visited December 2011
Highly recommend for that special ocasion. Worth every penny.
Floor staff did not know the menu well, and were poor at explaining food, and did not remember who had ordered what. They also cleared plates before all had finished eating – I hate that.
Perhaps the worst was this though: four of the group paid to shout our Dunedin hosts. We were all chatting when paying the bill and only took sufficient notice to split it four ways. The next day our hosts received a phone call from Pier 24 saying we had underpaid…insisting we come in and fix the bill up.
Despite the mistake being on the side of the restaurant staff when someone went in, there was all kinds of suggestions that we had done this intentionally.
Super bad look.
A lot of our Dunedin friends are raving about the food at Pier 24, and we can understand that. However, if you want to charge those prices you need to match great food with high quality, competent service. From management to waiting staff – this place has poor service – not at all consistent with the quality they seem to be going for.
It really is a fantastic location with views unattainable from many other eateries around Dunedin, so that itself is a great treat. I enjoyed having such lovely fresh flowers on the table as well. I thought it was a nice touch and not commonly seen in many other places.
Our meals arrived promptly and were well presented. I thought my meal was seasoned superbly and was a perfect amount for lunch- not too heavy.
It is a pricey restaurant but I believe you pay for the quality you get and I personally feel every penny was worth it.
Thanks Pier 24, I will be back again soon!!
When it came to paying the account, we were with some other people we didn’t really know, celebrating our daughters’ successes. We were not asked how we wanted to pay and the bill was totalled. We had to split it in half, even though we had not eaten as much as the others. This was so totally inflexible and embarrassing! We were told they could divide the bill by 10 and we could pay 4 times and the others 6. How stupid and inconvenient. This left a sour taste in our mouths and we will not return and would not encourage others to do so, despite the lovely food!
The service was not bad. As I was learnt in the Uni that I could ask for a healthier option in term of cooking method, I requested to have a grilled blue cod main dish instead of fried, while I was refused immediately. The only other fish dish available on the menu was a King fish dish.
The taste of the starter was fine, but the porton were small, espcially for a squid dish which consisted of only 2 small pieces of squid and some salad on top.
For the main (grilled fish mentioned before), it was the worst dish I have ever tried in New Zealand.I can tell from the appearance that the fish was overcooked. It was dry and chewy. Although the portion size was big, I could not finish that because of this rubbery texture.
In total…it costed $50 for this meal! I swear I will never come back for second!
The wine selection was fantastic; sampling an exciting variety of well known yet rare Central Otago brands. Having a wine a waiter who knew what he was talking about helped as well.
Am a little bit disappointed how ever with the amount of negative feed back on this place, I have been to Dunedin on more than one occasion and do consider myself a bit of a “foodie” and I think that instead of bagging this restaurant and it’s team for putting out over priced food ($40 for a venison is acceptable) Dunedin should open its arms to a little bit of class, comfort and change. Simply because having a city full of restaurants with practically the same bar/grill $19.50 menus will eventually get boring.
I would highly recommend this restaurant to everyone and would definitely return upon my visit to Dunedin.
We came for lunch. The first problem we came across was the service. The lunch menu was simple so it took far too long for the food to arrive.
I had the fish and chips. It was priced at $26.50 so I thought it must be spectacular for that price. How wrong I was. I cannot stand frozen chips so I was very disappointed to find that that was what I had to eat.
Surely a chef as ‘experienced’ as Michael Coughlin wouldn’t dream of taking a packet of chips from the frozen counter at New World.
From this experience I am unsure of whether I would ever return to this restaurant, and my husband has also made this clear using my account on a different website, and Pier 24 is being pretentious by thinking that their restaurant is the ‘most sought after’ restaurant in the city.
I will definitely return for dinner again!
I ordered lamb which apparently only comes as medium rare there. When I saw blood coming out from the piece of meat I was given I asked to have it redone. After the waitress politely inquired if I was able to read English and with the peer pressure from the rest of the guests she unwillingly took it back to the kitchen. I was given another piece of lamb which turned out to be a twin brother of the first one. At that point I asked her to perhaps consider zipping it in a microwave? I was told that they do not do that. I agreed that if it was against the morals of the cook, I would finish frying it at home. The waitress then noted that I was not allowed to take left overs home as the place did not have a license for it.
The good news are that that Canadian salmon that I got at the “New World” was still fresh in the fridge at home and I did have a dinner after all.
My friendly advice to “Pier 24″ customers: if you do decide to risk having a meal there, make sure you have a “Plan B” set up first!
Igor Melnychuk, MD
I would tend to agree with previous peoples comments. Rabbit way to salty and the service not that great.
No waitress came back @any stage to see if everything was all right.
Had to go to bar to order more drinks.
May go back but would have to hear better comments.
A shame they’re not living up to their intended standards.
The food was good, as expected (though the rabbit and risotto were both somewhat oversalted), and the setting is pleasant, but the service was very disappointing. Although only a few tables were occupied, the kitchen and staff seemed unable to cope. Starters were extremely slow to arrive, we had long waits between courses, and the waitstaff were nowhere to be found in the meantime, even to bring more water. One of our side orders never appeared, and since our waitress returned only to clear our plates, we never had a chance to remind her about it.
If the management is committed to improving service (instead of berating customers as in response to an earlier comment on this site), the restaurant is worth a return visit. If not, there are other restaurants in Dunedin with equally good food and reliable service.
We called into Pier 24 for Dessert and Coffee on Saturday to be told the Kitchen closed at 2pm.
We ordered a coffee and asked to sit in the corner over-looking the beach.
We were told NO that table is in the restaurant and restaurant was closed.
The English waiter was very unpleasant and from this experience I would not recommend anyone go there.
Pier 24 – comments on my original review
James H. sent you a message on MenuMania:
Subject: Pier 24 Review
I am the Manager at St Clair Beach Resort, I am a little bit annoyed about the way you have put a review on to MenuMania regarding our restaurant based on an experience a long time ago; I know this as the English Waiter has not been working here at Pier 24 for over month.
We have had many new staff and have worked extremely hard to gain a good reputation that is tarnished by your out of date review.
I would ask you to consider removing the review and would invite you back to Pier 24 for a drink or coffee with my compliments to try and rectify your opinion.
Please contact me to organise when you would like to come in.
I look forward to hearing from you.