Supply Room Kitchen & Bar
- Business Dining
- Children's Menu
- Conference Facilities
- Out Catering
- Private Functions
- Private Parties
- Payment Types: EFTPOS, Visa, MasterCard, AMEX, Diners
- Price Range: Moderate, $15 - $25
- Dress Code: Casual
- Alcohol: Beer, Wine, Spirits, Cocktails
- BYO/Corkage: No BYO
- Parking: Free Off-Street, Free On-Street
- Good For Groups: Yes
- Good For Children: Yes
- Takes Reservations: Yes
- Dietary Restrictions: Vegetarian, Dairy-free, Gluten-free
- Wheelchair Accessible: Yes
- Outdoor Seating: Yes
- Meals: Breakfast, Brunch, Lunch, Dinner, Dessert
- Wi-Fi: Free
Formerly as Monteith’s Brew Bar Paremata.
Supply Room Bar in Paremata serves gastro pub meals and creative New Zealand cuisine focusing on presenting food at its best based on locally sourced produce.
26 Reviews for Supply Room Kitchen & Bar
Once we decided where to sit we browsed their menu until we both found something we wanted to eat. I chose the Big Breakfast (consisting of bacon with poached eggs, cheese kransky, hashbrown, tomato, hollandaise, mushrooms & baked beans on toasted ciabatta) and my partner chose the Sergeant’s Stack because she felt like avocado (consisting of Crispy Bacon or Salmon on our own herb rosti, avocado topped with poached eggs & hollandaise).
When our meals arrived they both looked average and a little lacklustre. My partner immediately noticed that the avocado was missing off her meal, she went up to the counter to let one of the wait staff know so they could bring some over. When the manager returned to the table she came back with avocado yoghurt that’s listed on another dish of theirs, when we said we were expecting fresh avocado not the avocado yoghurt she explained they haven’t had avocado for a while and seemed confused that it was still on their menu. She offered to exchange the meal for us, but by this time I had already started eating and my partner was hungry.
The avocado yoghurt was bland and slightly artificial tasting it was not a good substitute for fresh avocado. We left it uneaten. The big breakfast was ok, hash-browns were soggy, baked beans were bought in and it was missing the tomato off the dish too.
When we went to leave and fix up the bill they didn’t ask us how our meals were so we pointed out the issue with the avocado, it was the main reason the dish was ordered and we didn’t expect to be asked to pay full price when it was an incomplete meal. The waitress apologised and acknowledged that it was her mistake and that she should have told us it would come with avocado yoghurt not fresMoreh avocado, but still tried to charge us full price. At which point we objected and the manager came over.
The manager was less than helpful, she told us that we should have complained when she came over and gave us the avocado yoghurt about the meal (at which time my partner hadn’t tried the meal, still waiting for the avocado before starting). After explaining that her waitress had just acknowledged her mistake and that we should have to pay full price she offered a 10% discount on the meal (a grand total of $1.65). They didn’t have any sides listed on their menu but I can guarantee that a side of avocado is more that $1.65!
The effort that we had to go through to even get the 10% discount was absurd when they had clearly made the mistake. The manager tried to explain that it was our fault that we hadn’t checked with them as the menu doesn’t explicitly say “fresh avocado”, almost like we should have expected it to be avocado yoghurt?! She then told us “for future reference, next time you’re here it comes with avocado yoghurt”. Don’t worry, we won’t be back!
All we wanted was to not be charged for the avocado that wasn’t on the dish and this whole unpleasant experience could have been avoided, (around $4 or $5 taken off the meal and we would have been happy).
After the interaction with the manager and average food we see no reason to ever return. I suggest you reprint your menu and teach better customer service to your team and management. Finally upon grudgingly paying just to leave, we expressed the disappointment in the whole experience and how this interaction had ruined our day, the manager then sarcastically yelled “whatever” & “Have a nice day” as we left out the doors.
Love the food – nice and simple (well, the ones I order) and a good price.
Wait service sometimes is a bit slow but always friendly and if there is a problem I have always found that they will provide a resolution.
I suggest staff training should be on the menu.
The young lady who served us was very pleasant and gave efficient and attentive service. I was reluctant to comment on the meal to the young girl because she was so pleasant and also did not wish to embarrass my daughter.
I found the quality of the meals was sadly lacking after previously experiencing excellent cuisine when the restaurant was called Monteiths. I’m reluctant to return.
So Mark, in response to your response..
1). To ascertain who had made the complaint, you should have brought the waitress back with you and been discreet about it, however you choose to make a big performance of it
2) I was very polite in my feedback about the dessert, if she was intimidated then perhaps she is not right for the job
3) actually I only had a couple of mouthfuls of the replacement
6) hmmm, yes others felt the same however, after the performance you put on, were not willing to complain
You are astounded that I placed this? Really?! Well it seems, mine is not the only negative feedback you have received. I am also surprised that my to the point, professional feedback on your Facebook page has been deleted. If you are not willing to take ownership and bad feedback for this, then that is up to you.
Visited October 2013
Service didn’t improve after that, mainly being totally ignored and then had 2 staff members sit near by and bitch about customers. What ever happened to service with a smile and being gratefully employed?
First visit was for lunch, my partner and I walk in the door and the first thing we are addressed with was “Can I see some ID.” When this little girl went away to check if they were still doing lunch, we walked out. A paying customer should NEVER be treated like that, absolutely disgusting.
Second time I came here was on a Tuesday night. This was their quiz night. We had made a booking for 20 people, for a Grandmothers birthday. On the phone a staff member went to check that it would be ok to have that many people, which apparently it was and we’d have the whole upstairs function room.
Why did they lie? They were not able to accommodate that many people. All the staff were in a bad mood, I didn’t see anyone smile, not even once. We had to walk downstairs to order our own drinks; we waited for our meals for over an hour from order. Most distressing was a younger family member who was really hungry and tired with the long wait. Her order was some sausages and mash, which was asked to come out early, twice, but came approximately 15 minutes before our meals, PIPING hot which made it too late, they had to leave, and the staff decided to come upstairs looking for money for the child’s’ meal and fathers’ meal which he never got to eat.
No respect for anyone else’s requirements.
I am honestly shocked with this poor service. Why should we have to go downstairs and ask for our own water for the table? Is that not a standard procedure?
I understand the place was busy as it was quiz night, but why not say that on the phone? Why say it would be fine so we come in and have to endure 3+ hours of waiting around?
And a small article about the food; I had the antipasto platter which was fine, some people had chicken burgers which were dry, and the chips were incredibly soggy.
Moral, don’t go here unless you don’Moret care about being treated like a human being.
Visited November 2012
The service was really slack, we had to ask twice before being given menus and had to go to the bar to get drinks and ask for our order to be taken as the table service was almost nonexistent.
The food was average, I had the fish and chips, the salad was just lettuce mix and very wilted with no dressing and the fish wasn’t fresh. The other meals were ok, although three of the five meals arrived five minutes before the other two.
I won’t be going back to this restaurant.
Visited March 2013
I got there first at 6pm. It was very busy. I hadn’t made a booking but the staff were very accommodating and found a table we could use until the next booking at 7.30pm (we finished at 7.23pm).
I had sausages and mash – one of my favourite meals. I got three huge sausages on a bed of soft mash and lovely thick onion gravy. Another of our party had fish and chips and got three sizable pieces of fish and loads of chips.
I found my meal to be very filling and, although tempted, I just couldn’t find space to try the dessert menu.
Other positives were that the staff were suitably attentive without being intrusive and the location of the bar with lots of parking (if you get there early enough) makes it a great place for us to go to. We’ll no doubt be back.
Hilary from SaRC Social Club
We have been here a number of times in the past, but probably not for about a year. We were really quite disappointed this time. My sisters Fish was raw and had to be returned. My Chicken was dry and not very tender. My brother inlaw complained that the steak was tough, and my husband was not that impressed with his burger. We have been in years passed very impressed with our meals, so it was a real disappointement for us on this occasion. Can not complain about staff service, they were very good. Not sure if we will come again.
Even the “kids eat free” special is not enough to make me return until I hear the chef has changed.
Seriously, you’d cook better yourself at home.
we have been there twice now once with children and once without and both times we were taken care of very well, would recommend to anyone, food is well presented and tastes great, recommend the big boys steak and eggs and the spinach and bacon pasta. Kids meals are taken to a whole new level and presented with as much professionalism as the adult mains. fantastic wine and beer selection. cant wait to eat there over summer and enjoy the sea view over dinner.