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JAC’s Trading Co.

3_half star rating
20 reviews

Cuisine: A La Carte, Bar Food, Gastro Pub Food, Steakhouse

6 Main St
(Shop 3.30, The Plaza)
Whangaparaoa
Rodney, Auckland
09-428 0259

Hours:

  • Mon – Thu 11am – 11pm
  • Fri – Sat 11am – 1am
  • Sun 11am – 11pm
  • Facilities/Features:
    • Children's Menu
    • Scenic View
    • Live Music
  • Payment Types: EFTPOS, Visa, MasterCard, AMEX
  • Price Range: Moderate, $15 - $25
  • Dress Code: Smart casual
  • Alcohol: Beer, Wine, Spirits, Cocktails
  • BYO/Corkage: No BYO
  • Parking: Free Off-Street, Free On-Street
  • Good For Groups: Yes
  • Good For Children: Yes
  • Takeaways: Yes
  • Delivers: No
  • Takes Reservations: Yes
  • Dietary Restrictions: Vegetarian, Vegan, Dairy-free
  • Outdoor Seating: Yes
  • Meals: Brunch, Lunch, Dinner, Dessert
  • Wi-Fi: Free

JAC’s is located in The Plaza on the Whangaparoa Peninsula

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20 Reviews for JAC’s Trading Co.

27th July 2014
1 star rating
Food tasted good albeit very salty. Very pricey as well.
Waited 1 1/2 hrs for food to arrive. Portion sizes extremely small – where they for ants? I weigh 55 kgs, not like I eat a ton of food but I was still very hungry afterwards.
Also 1/2 hr wait to actually pay, extremely inefficient system, one of the few times I was tempted to walk out without paying.
One of the waitresses was insanely arrogant (the blonde one), the other one was all right.
The place is also very loud, I could not hear the person talking right next to me. The noise level is comparable to a night club, except for instead of cool music it’s drunk people screaming their heads off.

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Comment from Jez C. of JAC’s Trading Co. 29/07/2014   
Hi Imperius1, Really sorry our systems fell down a bit on the night of your visit! If you could please give me a ring on 09 428 0259 I would love to get some more details off you so I can investigate further and hopefully prevent things like this happening…    More »

Emma

2

24th May 2014
3 star rating
went to Jacs Trading Co last night, was told 30 minute wait for food which was not bad considering they were busy, placed food order and was just 2 light meals and on one clearly said no sweet chilly sauce on the wrap but anyways 40 mins went 50 mins went 1 hour later our food arrive. Looked beautiful smelt yummy but I clearly said no sweet chilly on my wrap and came out with it through my wrap.
Staff were friendly was a lovely setting was warm inside great lighting and generally not to bad. Just hope next time hope they listen to special food requirements as ended up with only eating the fries as well as getting the correct wait time for food as if we new it was an hour wait we would have gone elsewhere.

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Comment from Jez C. of JAC’s Trading Co. 26/05/2014   
Hi Emma, may I sincerely apologise for this obvious lapse in communication, which is definitely not to our normal standard! I can only assume that we hit an extremely busy spell (we can, and have had, over 80 meal orders come into the kitchen in a 20min timeframe)…    More »
17th May 2014
1 star rating
Yes nice decor, friendly staff but very high noise level even though only about half full due mainly to the hard floor reflecting what sound there is making normal conversation only possible at around shouting level. Our party had lamb shank, grilled mussels, chowder all ok, however the steamed mussels were a dehydrated disaster, more like old boot leather, sent them back, they were still on the bill. Unlikely to return.

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Comment from Jez C. of JAC’s Trading Co. 19/05/2014   
Hi Derek, I am Dave and I’m the Food & Beverage Manager down here at JaCs, so as you can imagine, this review upsets me greatly. Let me give my sincere apologies that you did not enjoy your visit. I have looked into your comment on the mussels and will admit…    More »
7th May 2014
3 star rating
Nice decor, went with hubbie and son and daughter. Ordered meals, waited a while then waiter/duty manager came out and asked hubbie to confirm what he had ordered (the lamb) alarm bells rang! Not busy when we went in quite early for lunch, so thought great we should be served reasonably quickly gradually began to fill up. I was initially impressed being veggie they had a number of options. Waited almost an hour for mains, was getting concerned when people coming in after us getting served before us, son enjoyed his burger n chips but said he was still hungry after, he is a male I suppose, daughter said chicken wrap was average, hubbies lamb wasnt quite cooked to how he had asked and my spinach pasta was cold!. Waitress came up to see if everything OK, I complained about pasta and she offered to take it back to kitchen but didnt want to wait for fresh one as family would have finished. Might try it again as handy for us we’ll see. Maybe just a “one off”

Visited April 2014

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Comment from Jez C. of JAC’s Trading Co. 7/05/2014   
Hi Judi, Big apologies for this!! My only excuse is that a menu change is a really trying time for any kitchen and no matter how much we try to prepare, the first day is always a bit hairy! That being said, this is no excuse for meals being cold and not to our…    More »

Mupps

51

6th May 2014
3 star rating
The place itself is lovely and nicely set up, cool vibe and would look really nice at night especially with the lighting set up I noticed. However, we visited for lunch, the food was a big let down. Orders came out wrong and also 2 meals cold (actually cold!), service was prompt, but grumpy when we queried our meals and stated the issues we had with them. Can’t say I was too impressed when I visited on the weekend at all. Not sure if I’ll be back. I have heard mixed reviews from family and friends, so if I am down that way might give JACs another whirl… but overall, I can only give a very poor-average rating for this visit – May 2014.

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Comment from Jez C. of JAC’s Trading Co. 7/05/2014   
Hi Mupps, Firstly, thanks so much for taking the time to write- I really appreciate all feedback so thanks again! Secondly, my sincere apologies about your disappointing experience here recently- as can be seen from the vast majority of our reviews, it is…    More »
25th April 2014
4 star rating
Have dined there twice recently. On the first occasion there was an undue delay before desserts were served – at least 25 minutes between the placement of dessert spoons and the serving of two desserts that had been ordered along with mains an hour earlier. On the second occasion meals were delivered promptly and the fish and chips were great. It’s good to have a quality establishment locally.

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Comment from Jez C. of JAC’s Trading Co. 28/04/2014   
Hi Peter, thanks so much for the great review!! My sincere apologies for the delay on your desserts during your first visit- we can get very busy on occasion (not necessarily a bad thing!) and this can sometimes lead to delays. That being said, I’m really glad you…    More »
28th March 2014
5 star rating
We have been to JAC’s a more than few times now, the service is always friendly, prompt and accommodating. The food is consistently good. Tonight we went in with a 2 year old and the waiter could see we needed the order rather quickly, therefore they had the food at the table super quick, we where in, ate and out within 45 minutes.
The place is always clean, comfortable and has a great feel. I really cannot find any faults.
Love that they often swap out the menu so we can try something new. The loyalty card is just an added bonus to this great dining experience.
Thanks JAC’s keep it up the great work.

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Comment from Jez C. of JAC’s Trading Co. 29/03/2014   
Hi Danielle, Thanks for taking the time to write! It’s always nice to hear such good feedback, and I’m really glad to hear you had such a good time. As is always the case, we don’t get it 100% right, 100% of the time, but I’m very proud of all my staff who…    More »
20th January 2014
4 star rating
Had a great Sunday afternoon here with a group of six people. Live music was a bonus and its good that this will be a regular Sunday arvo feature. There’s so few places (if any) that have it and we are fed up with having to go out to The Riverhead for something similar.
Food was good. We had a barman who was stroppy when we complained about not being asked if we wanted ice in our drinks but the manager sorted this out really well so, no harm done and we’ll be back.

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Comment from Jez C. of JAC’s Trading Co. 21/01/2014   
Hey Mark, really glad you had a good time here on Saturday (how good was the band!!) and thanks so much for taking the time to write in your review. I have spoken to the barman involved and he wishes to convey his sincere apologies- he was having a pretty bad day…    More »

C.J

1

20th December 2013
1 star rating
Last time I lived on the coast I think the restaurant was called Imbibe.. It WAS a fantastic place to enjoy a meal, have a few drinks & enjoy there great entertainment. Boy has that changed.. Two other friends and I went there on a Friday night around 7:00 ish for a few quiet beers and a steak meal, well that was the plan anyway…. This was our experience.

We all walked to the bar and not one of us was greeted or made to fell welcomed. Ok not a good start maybe the blonde bar lady was having a bad day? Maybe she pre judged us as my friend and I have tattoos on our arms? We just don’t know.. (For the record we are all well dressed)

As there were no tables available at the time we decided to go outside until something became available. While having a good catch-up we were talking about a boxing fight we all had viewed & enjoyed watching.. The conversation had ended and we noticed a young guy wiping down a table across from our table, obviously he had been listening in for a minute or so. Enough time to NOT know what he was talking about.

My friend then asked him if there were any tables available and what his thoughts were on the steak meal, His reply.. You guys are being Idiots…. we replied we have done nothing wrong, what is your problem? What is the issue?
He replied your all carrying on talking about fighting Blah blah blahh.. My friends were so shocked and embarrassed they put down there almost full handles on the table and said lets Go… Being the strong minded person I am I thought hey this is not fair ! I took my beer with me, so as I could finish it in PEACE. A few days later I asked my wife to return the handle to the restaurant, Unfortunately as I have a lot of similar handles she was told it was the wrong one.. I guess I will now have to go up there with my 5 different glasses or so and get them to chose the write one.. =(

Anyway.. We ended up having a great meal and a Moregreat night by spending our money at a different restaurant.
Not Happy!
C.J
Whangaparaoa

Visited November 2013

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Comment from Jez C. of JAC’s Trading Co. 24/12/2013   
Dear C.J, Apologies that your recent visit to JAC’s resulted in a negative experience. We do our best to ensure everyone has a good time at JAC’s. As you mentioned, it was a busy night and unfortunately our staff appear to have missed you when you entered…    More »

Hbk

1

13th December 2013
5 star rating
Great food, great staff, great place! Really enjoyed our dinner at Jac’s tonight…it was really busy being so close to Christmas, so we were worried that their might have been a long wait for food (all being very hungry) but as soon as we ordered – the food came out super fast and was delicious! Will definitely be back, highly recommend this place to all :-)

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Comment from Jez C. of JAC’s Trading Co. 16/12/2013   
Hi Hbk, thanks so much for your kind words!! It’s always nice to receive such good feedback and I have made a point of sharing your comment with all the staff- always a nice little ego boost for them :) Again, thanks so much- I look forward to seeing you again…    More »
5th August 2013
3 star rating
Visited Jacs for the second time on Saturday first visit and food was excellent but unfortunately the second visit not so good.
Booked table for 7pm they had double booked table had to wait 15min’s to be seated after order had been taken took 50 min’s before starters arrived quality was poor but after waiting another 20 min’s for mains 3 out of the 4 mains were excellent didn’t stick around after eating main and will not be visiting again Lynn Red Beach

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Comment from Jez C. of JAC’s Trading Co. 6/08/2013   
Dear Lynn, thank you so much for taking the time to write. All I can say is how sorry I am that your experience here was so unsatisfactory. It was a really unfortunate series of events that led to your table becoming what is referred to in hospitalty circles as…    More »
15th May 2013
4 star rating
Went to Jac’s bar. Had a great night, food was really good. We went on Saturday night. Ladies night $8 cocktails. But I ordered my drink just before 11pm under the impression it was going to be $8. But by the time the bar tender had finished making my drink, it had just turned 11pm, ladies night was over so my drink was $14. He had not warned me this would happen. Your staff really should inform customers when prices will change.

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Comment from Jez C. of JAC’s Trading Co. 16/05/2013   
Hey Victoria, thanks so much for your feedback, and I’m really glad you enjoyed your meals and most of your night! I’m really sorry about the miscommunication (or complete lack of communication!) that led to your having to pay extra. As a result of this, I have…    More »
6th April 2013
5 star rating
Hi, I have been to JAC’s twice in two weeks for lunch, once with my husband and because I enjoyed it so much, the next week with a friend. The staff are extremely polite and very friendly. The place is just lovely! Love the decor. Could not fault service or food. Keep up the excellent work. Oh yeah, coming in again for lunch today. Lol

Visited March 2013

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Comment from Jez C. of JAC’s Trading Co. 6/04/2013   
Hi Michelle, thanks so much! Really glad you have enjoyed yourself here, and I look forward to meeting you soon!
17th January 2013
5 star rating
Went to JAC’s yesterday (16th January) and took our visiting relatives from the UK for lunch.

We were impressed with everything (well, a teensy glitch, we were slow to be greeted on arrival and wandered around a wee bit wondering where to sit) but this was rectified within a short time and we were made to feel welcome.

A bottle of delectable icy cold water delivered to the table as soon as were seated and drinks orders taken. Five of us, we all ordered different dishes, they all arrived at table at the same time after an acceptable wait despite all other tables being full. And the food was delicious, everyone highly satisfied, and lunch prices very very reasonable plus all the rest of the menu was available too.

I must make a special mention of Stacey, wait-lady, who was so attentive, anticipating any need we may have. When my husband dropped his knife with a clatter she was there to pick it up and replace it immediately. And throughout she was willing, cheerful, smiling, with a good sense of humour. Message to Manager – Stacey is an absolute asset to your establishment.

An overall very satisfying experience. We departed with Loyalty Cards clutched in our hot little hands and we will be back – very soon.

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Comment from Jez C. of JAC’s Trading Co. 17/01/2013   
Hey Renee, thanks so much for your kind words! I have also passed on your comments to Stacy who was absolutely rapt, and is definitely a strong contender for the coveted chocolate fish award! :) I look forward to seeing you again soon. Cheers and thanks…    More »

Amy P.

3

5th January 2013
4 star rating
Went for an early tea last night (04/01/13) and had a lovely time! So nice to see a new, modern bar/restaurant in Whangaparaoa. The food was delicious (with a wicked range!) and the drinks equally as good.

Obviously, being a new restaurant there are teething issues in regards to service but being an ex-hospitality worker I am sure that these will work themselves out once the staff become mor familiar with the team, menu and surroundings.

I would definitely recommend this place – keep an open mind and support a wicked new local for Hibiscus Coast!

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Comment from Jez C. of JAC’s Trading Co. 7/01/2013   
Thanks heaps Amy! While things on the whole are going really well, it hasn’t been without hiccups (for obvious reasons!) but we’re working on it, and striving to deliver the venue Coasties deserve! :) Cheers and thanks again, Jez    More »
4th January 2013
4 star rating
We came here on 30/12 for dinner, 4 adults 2 kids, very excited about the fact there is finally somewhere decent in Hib coast to dine.
Food selection an promotional offers were brilliant, I couldn’t decide what to have, menu catered for kids well also. The food/chef was brilliant, couldn’t fault it really.
Where they let them selves down is service, the only reason I am writing this is because I want them to fix it so they hang around and so we can come back.
When we arrived we were seated and bought water but not offered a drinks menu. The waiting staff were slow to take our food order and to be fair I think the food could have come out a little faster. They weren’t sure if they had any fish for the kids (which they enquired about and did) then told us they had run out of fettucine pasta for the kids (how can you run put of pasta??) they did offer to replace it with penne which was fine. We ordered 3 kids meals 1 came out and the other 2 meals came out 15 minutes later after we enquired.
The meals were fantastic, but we sat there for some time afterwards before our plates were cleared and no one offered dessert or to take another drinks order, so potentially they missed out on adding another $60 to their sale.
Also it wasn’t until just before we left that we discovered there were crayons for the kids.
What it can down to I think was that the staff were inexperienced and there didn’t seem to be anyone leading them (a maitre d).
I am only writing this review as fundamentally this restaurant is great and I want them to sort out the service so we can come back! They also have a really good loyalty programme.

Visited December 2012

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Comment from Jez C. of JAC’s Trading Co. 4/01/2013   
Dear Kirsty, Firstly, thank you so much for taking the time to write. At these early stages, all feedback is absolutely VITAL, and I can’t thank you enough for letting me know your concerns- after all, I have to know what the issues are before I can fix…    More »
11th December 2012
5 star rating
1st Visit 7/12. Very busy but our party were served brilliantly. Everyone enjoyed the food, of which there was plenty. Was a bit of a mix up with the bottle of wine ordered (wrong one given) but this was quickly sorted out very quickly and amicably by the manager. Great night.
2nd visit 11/12, different group of friends. No table booked. Restaurant fully booked , but did they turn us away … No! They said if we didn’t mind we could sit over the other side of the bar area and we’d have to go up to bar and order our food, tho they would serve the food to our table. So, we did and it was another excellent night with excellent food and wine and lovely staff. Well done Mr Manager who put up with 5 ladies trying to work out the price of 2 bottles of wine, one split 3 ways and one split 4 ways and then individual food servings … all done with a smile and a laugh. JACS rock
Look forward to enjoying more meals at JACs.

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Comment from Jez C. of JAC’s Trading Co. 12/12/2012   
Hi Mary, thanks so much! Needless to say, opening a bar has been the most stressful experience of my entire life and to learn that we are doing something right is extremely re-assuring, so thank you for making my day!! Introduce yourself to me next time you’re in…    More »
9th December 2012
4 star rating
We were very impressed with the new decor, finally the coast has somewhere with a great atmosphere! The menu had a great selection and there was something for every budget. My husband and I both had a steak meal and each one was absolutely delicious. The staff were all obviously still in training, however, they were all trying really hard and were very polite and friendly. We will certainly be back again.

Visited November 2012

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Comment from Sarah-Jane C. of JAC’s Trading Co. 9/12/2012   
Thanks so much Rachell! Yes we are all still a little bit green but we’re all working really hard to get everything going right, and I’m really glad you enjoyed your meals. I look forward to seeing you again soon!
6th December 2012
5 star rating
About time

What the coast needs. Went to Jac’s, stunning if I do say so. Food was fantastic (if we ever win lotto we will be in to hire the chef). Great menu, really like the fact there is so much choice & gluten free options. Staff friendly & helpful, little lady (white hair/red top) made sure we were well looked after also sorted us both a glass of p-noir fantastic choice (squealing pig) not a name to forget or face good to see your staff smile & enjoy what they do. Service was great we will be back very soon. Many thanks to all the staff at Jac’s & good luck.

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Comment from Sarah-Jane C. of JAC’s Trading Co. 7/12/2012   
Thanks so much Lana! It is so nice to know we’re doing something right (see below! :) ) and I’m really glad you had such a good time. I would like the chance to thank you in person so next time you’re in ask for Jez (I’m almost ALWAYS here at the moment) and I…    More »
3rd December 2012
2 star rating
Great to finally see the place done up, the decor is great and has a good atmosphere and potential to be a big success.
Some of the stuff are completely under trained and did not greet us and we had to find our own way to the bar and then a table. The gentleman at the bar was great and knew his stuff. All other staff didn’t make us feel welcome or seem to know what they were doing in a hospitality company and should be trained alot better. They need a staff member to take control and run it well otherwise they will lose alot of customers.
The food is relatively priced and good value for what you get and tasted nice.

Visited November 2012

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Comment from Sarah-Jane C. of JAC’s Trading Co. 7/12/2012   
Dear Sally, My name is Jez and I’m the new owner here at Jac’s. You have my sincere apologies for your disappointing experience here. My only excuse is that we are very new, staff and venue alike, and while we are striving to get all our systems right there are…    More »
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