Gustav’s Kitchen & Wine Bar
- Mon – Sun 11am – 2am
- Price Range: Moderate, $15 - $25
- Good For Children: No
- Takes Reservations: No
Gustav’s Kitchen and Wine Bar at the Tannery in Woolston Christchurch offering vintage-inspired cooking using a restored four-oven domestic Aga cooker
34 Reviews for Gustav’s Kitchen & Wine Bar
The food is not cheap but the staff are very knowledgeable about how it has been prepared – my Venison Osso Bucco had being cooking for 17 hours and it was a pleasure to eat.The depth and variety of flavours in their food is amazing.
It is not a place for a quick meal rather a place to enjoy you food and the atmosphere.it is a classy place and certainly not suitable for children.I will be recommending this place to my friends who want a special night out
Visited May 2014
Visited April 2014
The meal itself was OK but we wolfed it down as by then we were hungry so not a pleasant experience.
Won’t be returning
Our non smiling waitress originally gave us the evening menu and then replaced it with the brunch menu several minutes later. We weren’t offered a bar menu and assumed there wasn’t one, so only two of us ordered full sized meals from the brunch menu. Other parties had obviously been given the bar menu judging by the fries etc that came out from the kitchen. We would have ordered more if we had been given the bar menu also.
We had a long wait trying to place our order as staff ignored us. After finally ordering we waited and waited. Eventually I stopped our passing waitress and asked if we could have our drinks before the food arrived. We waited again and eventually the food came out. We asked for our drinks again and still they didn’t come. The two people eating had almost finished their meals when the first 3 drinks arrived. A few more minutes passed before the last two drinks arrived, including the easiest drink of all to organize – a glass of wine in a wine bar. If we had received out drinks earlier may well have ordered a second round.
Service was slow and appeared chaotic and staff were completely sullen. A waitress dropped cutlery on the floor near our table and looked at it and then just carried on leaving it lying in the middle of the floor which sums up the level of enthusiasm amongst the staff.
Great location, nice decor but terrible service. I’m not planning on returning and certainly would not recommend taking any guests there. Such a wasted opportunity.
All I can say is that all four of us were extremely impressed with both the service and the food. I consider myself to be a bit of a connoisseur when it comes to preparation and cooking of steak. The slow cooked aged steak I had that night was without a doubt the best I have ever experienced in my life, my wife and friends felt the same about their meals.
The service was exemplary. Our waitress, Anne Marie, could not have been more attentive, friendly, or helpful. Following our meal we moved through to the bar area and enjoyed our evening further with a couple of cocktails, ports and coffee, still experiencing the professional friendly service that we enjoyed in the restaurant.
I suggest to those who take time to read the reviews on this site prior to deciding whether or not to dine at Gustav’s, that you visit and experience the service and food for yourself. Our party will most certainly be returning to Gustav’s and we will be telling our friends of our experience and recommending that they also visit.
Visited December 2013
The waiter approached us and he was accompanied by a waitress in training he made us feel very welcome and explained the menu thoroughly, the vegetables are served and priced seperately to the mains something which I am always suspicious of as it really can make the the mains very expensive but he did explain that one serving of vegetables is enough for two.
I chose the fish pie and shared a salad with a friend, the fish pie was delicious and a really hearty serving it would have been enough on its own as it did have peas in it and the topping was the fluffiest melt in your mouth mashed potato.
The fish soup/broth and the lamb that was the choice of two of the other’s was given a good review.
The other’s in the group had desserts and they looked beautiful and tasted delicious I am not a dessert person but the fish pie and gorgeous salad was more than enough to fill me up.
Gustavs is a wonderful restaurant and a lovely place to visit for a special occasion we would visit again.
Visited December 2013
Arrived and waited around the end of the bar as there was a till there and seemed to also be the area where the staff were congregating.
There was 4 of us and after being passed several times by staff we wondered what we were to do as nobody acknowledged us.
There were 2 waitresses behind the bar in deep discussion and eventually we caught the eye of one of them.
She held up a finger to indicate hang on. Which we did.
Eventually they split with one going one way and the other sailed right past us without a word.
There were some random menus on the counter so we thought, what the hey, grabbed them and took a seat!
After viewing the menu we felt the choices looked good so then waited for table service. This took 12 minutes before we had the company of a waitress and this was because one Rob went to the bar to get service.
Eventually we were served our drinks but then it was another long wait – 17 minutes before our orders were taken.
After about 20 minutes a waitress came back to say they had run out of 2 of the dishes we had chosen.
By now we were wondering if we were in some kind of comedy or something!
During this time, no water was poured, or offered, and our drinks were not refreshed.
Amateur hour in abundance.
We saw some waitresses working very hard and also some spending plenty of time behind the bar ignoring customers!!
Our meals arrived after about a 50 minute wait and by this time we had finished our drinks but not asked if we wanted more.
Decided not to have dessert as just too painful to go through all that again.
Gustavs is a nice place but is strongly let down by the staff, their lack of expertise, training and attention to customer detail.
It looked to us as if they were understaffed and as previous reviewers have stated, they need a leader/front of house manager.
MoreOverall they could have made a lot more money out of us with a little more attention to the customer and our needs.
On a wet Friday lunch time we took friends from London (UK) to show them the wonderful and exciting Tannery Shopping Centre and decided to have lunch at Gustav’s Kitchen and Wine Bar. We had to wait as it was very busy and were finally seated but we were abandoned without menus or even an enquiry if we required drinks. We gave up waiting and went to the bar to order drinks but were told we could not order at the bar and would have to wait until someone served us! Eventually a waitress arrived to take our food order and realised that we had not been given menus so left to get some. We stopped her and asked if we could place our drinks order with her as we knew what we required. Drinks arrived and she advised the lunch menu had been sold out and gave us the bar food snack menus (she could only find 4 menus – for party of 6!!).
Food arrived but minus one meal and with no explanation why all 6 snacks were not served together. Another waitress came and said they had sold out of the choice of the missing meal so that guest made a 2nd request. Sometime later a 3rd waiter came out and advised that that choice had now also sold out! Having made his 3rd choice it finally arrived but the rest of us had almost finished our food. The snacks were tasty however my choice of Pork Gordita was warm pork served on a cold stainless steel platter!
After we finished our ‘bar snacks’ we decided to leave as although the table behind us was offered the deserts menu we were not offered this service and neither were we offered coffee or even refills of our drinks.
Such a nice environment but so disappointing to have such a bad experience and embarrassing for overseas visitors.
So disappointed. I’ve read other reviews and almost all suggest a front of house/manager – all of our issues today would have been avoided if they had one.
We found our own tables and menus, we went inside to place our order – tried 3 times with different staff until one said they would come take our orders. Her vest was obviously dirty with sauce down the front.
The food promptly arrived but was disappointing. Ribs were very fatty, cheeseboard plain and sandwiches bland. No one came to check on how our food was.
We went up to pay, waited 10 mins again. Incredibly painful and such a disappointing experience and lunch. Will not be back.
Alas on arrival unable to grab any staff’s attention to obtain a
drink. 10 minutes later served. Advised the restaurant staff we had arrived and were having a quick drink at the bar. Alas staff did not communicate and we were left for 15 to 20 minutes before being seated. Food was stunning. However a shame we had to ask for our sides which arrived as the mains were finished. No refreshment of water and no pouring of the wine which may have resulted in another purchase for the table. All in all a very disappointing first impression of what should be an amazing place.
The waitresses admitted they were new and we made allowances. We cancelled our order, finished our drinks and headed next door to a much more efficient operation.
The newbies could’ve been mentored with more experienced staff on hand especially with the run up to a very busy time.
Currently it is rather chaotic, with waitresses dashing from A to B, and to get a table involves finding 1 of them at 1 of 2 different tills.
Have a look and see how Lone Star deals with enormous queues of people waiting – if it is busy, they can put their name down and send them off into a bar area. Surely something like that would be good for a *wine* bar?
If it is not busy, then people can line up in an orderly fashion.
The lunchtime meals taste great, but for us were at least 50% undersized. We actually had to go to another place and order another lunch as we were still hungry. Probably won’t return.
Visited October 2013
But not if you were to dine at Gustav’s.
After my first mouthful of fish Stew had me choking on bones 5cm long x 3 The Maitre d suggested that I had been warned as he had placed the lid of the dish beside my plate for shells and bones????
Everything was so over salted I could taste little else in both the main and side dishes (chose to leave the rest of the fish).
Decades in the industry breaks my heart to see a great concept in dining destroyed by very average food and a bad attitude.
After my partner paid IN FULL for our meal I returned voice my complaint but had to wait for the Maitre d to return a text message on his cellphone before he looked up to see me waiting. During service? Come on!!
Our city deserves so much more.
P.S. have never posted a negative review prior to this (this was that bad)!
In short I have worked in a few restaurants in my day and I feel this one came in well under par today.
I ordered a steak turned up after 35 minute wait on table only warm. Cooked to order but steak was presented on small plate on top of a pile of French fries.
Had to ask for a bigger plate.
In my time at table I had a drink order turn up which was not mine and one food order the same.
Much work to do here but very nice setting.
On a whim drove from Prebbleton over to the tannery. No booking. Friendly welcome by the staff, excellent service and really really good food. Leek and blue cheese entree was delicious. The lamb was divine, and the desserts were perfect. Watching the chefs work in front of us was fascinating……
The blokes said the beer was top notch.
Visited August 2013
Three times within 15 mins I asked for a café of water to be told it was coming eventually!
the meal was ok, mum enjoyed hers.
wine is expensive even more so if you want a glass, though they do a petite glass which is a 1/2 of a 1/2 glass!!
The service by our waitress was crap and it was though she wasn’t interested. when another group sat down they had their menu thoroughly explained – I had to ask…
No tables for three or 4 people you have to sit around a large table for six.
disappointed, and I wouldn’t go back the piano music was ok – bit loud though!
NO NORMAL COFFEE!!! Shock horror……The have very funky filter coffee…which they told us was so I could taste their food – hello, this is Woolston, Christchurch guys not NY (population 8mill!) I have eaten in some of the nicest restaurants in the world and have had a coffee and can taste their food FINE!
We went to visit The Brewery next door but they were overflowing with people inside and out – Gustav’s was quiet – now I know why….
While we sat and ate without a coffee and honestly that was all we wanted!
I watched staff send groups! couples! and parents with toddlers out the door (recommending they go to The Brewery for a coffee)
They must have sent 20 groups away UNBELIEVABLE!!
PS. They also told the parents they didn’t cater for children – they are a wine bar (the parents were so embarrassed they didn’t say anything, just walked out the door!!
Sorry Gustav’s but until you are able to serve normal lattes and long blacks (what my husband asked for and was turned down) we won’t be back!
Sad – because the food was good.
Her words were “you can ask, I’ve got more important things to do.”
I was gobsmacked and said “I’m the customer & you’re the waitress I think this is your job”. Begrudgingly she then did go & ask people at a table if their chairs were spare, they said ‘no’ – I think they thought we wanted to join them not move the spare chairs to another table.
We were mortified at all of this, still standing stranded in the middle of diners & thought this wasn’t a good omen so just left. Went next door to Cassell’s Brewery (same owners), also packed but immediately got a table, quick service & great meal & drinks served by a friendly, helpful waiter.
Can I suggest Gustav’s invest in a front of house / maitre’ d who can take care of seating guests, maintaining a wait list, seating logistics & then the surly waitresses can get on with waiting on staff & serving food to guests. Some customer service training for staff wouldn’t go amiss.
Not sure if I want to give Gustav’s another chance based on this terrible experience.
We were both immediately impressed with the decor and ambiance of Gustav’s. The wooden tables, copper beer taps and slightly art deco style bar back mirror are lovely and although a large venue the feeling is relatively intimate.
We especially liked the fact that the chairs have arms on them. A small detail i know but important to comfort levels.
The wine list by the glass is extensive and it is so refreshing to go somewhere that offers a selection of different varietals and not just the standard Chardonnay, Sav Blanc and Pinot Gris! The waiter we had was knowledgeable about the list and suggested a few different options for my second glass, also happy to offer tastes.
The food was prompt and delicious. We shared a variety of tapas. The baked mushrooms with goats cheese has convinced me that i am actually a fan of mushrooms when done as well as that.
The Pork tacos were tasty, the slow cocked pork tender and succulent and the corn tortillas had a good rich flavor. The only small note was that perhaps less filling would make them slightly easier and more delicate to eat.
The chicken Karaage was juicy and flavorsome and the fries were some of the best i have had in a long time. Crisp, salty and moorish.
Service was very helpful and friendly.
All in all a great lunch time experience and a venue i recommend and shall be back to soon.
Well where to start. First of all my husband and I went in to the bar at 11.30am on Saturday morning to make a booking for 6 of our friends for that night. We were told they only take 1 table booking a night, but if we came back at 5.30pm we will get a table. So arranged to meet others at 6pm, Alan & I arrived at 5.35pm, were told we could not wait at the table (restaurant was empty), and we would have to vacate the table at 7.30pm as they want to get more people in. We waited at the bar had a glass of wine, friends arrived, we all had a drink, waited to called to our table, the restaurant was starting to fill up – no one came to get us . Surely a table of 6 adults spending approx. $600 for the night would be worth more courtesy. We left and had a fantastic night at another restaurant. Would not recommend Gustavs Kitchen.