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Domino’s Pizza

4_half star rating
4 reviews

Cuisine: Pizza

2 Triangle Rd
Massey
Waitakere, Auckland
09-831 1001
 

Hours:

  • Mon – Wed 11:00am-11:00pm
  • Thu 11:00am-11:00pm
  • Fri – Sat 11:00am-12:00am
  • Sun 11:00am-11:00pm
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4 Reviews for Domino’s Pizza

5th October 2013
5 star rating
Surprisingly the Massey Domino’s is actually excellent. It always arrives hot, fresh and they have yet to make a mistake on my orders. Pizzas are full of flavour and rich in toppings. Service is always friendly too. Plus, they often have excellent deals.

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29th December 2013
3 star rating
I have mixed feelings about Domino’s Massey – On the one hand we really enjoy their pizzas, they are so much nicer than Pizza Hut or Hell Pizza. On the other I wish they would just get our order right one time.

There’s not much point having an online ordering system that allows you to customize your pizza if the staff don’t bother to read or follow the instructions. Either something we’ve asked to be added is left off, or something we’ve asked to be removed is put on anyway.

This happens 100% of the time when we order a Chef’s Best pizza with the tomato-capsicum sauce zig zag removed – it comes slathered in it every time without fail. We have complained about this for 18 months to no avail. We were told it was an IT issue with it not showing up on the order, however it is clearly printed on the order receipt that it was supposed to be left off, and on several occasions we have overheard staff talking about mistakes being made due to not reading the order properly and they have only realised after making the order. This has often meant we’ve had to wait for our order to be remade correctly. To their credit, we have been offered free pizza vouchers, however these constant mistakes have not been addressed or rectified at all.

In addition, when ordering sides with pizza the cashier nearly always forgets when handing over the pizza, and we have to ask for the sides (which are also printed on the order receipt). Last time we ordered 2 pizzas and 2 salted caramel chocolate mousse. On pickup we were handed just the pizzas. We then showed him the receipt where it clearly said 2 chocolate mousse, and the cashier went and got 1, so we had to point out a second time the order was for 2, not 1!

I have no problem with the product at all, and the ordering system is great, but these mistakes happen all too often and nothing at all seems to be being done to rectify what is clearly an issue with human error and lMoreack of care. Please Domino’s, sort this out!

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2nd April 2012
5 star rating
The pizzas have been superb from here lately! always arriving quickly with delivery and taste YUMMM!,nice service too when they arrive although we order online not much more I can say sorry, no complaints from us. keep up the good work guys! :) A+++++++

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Ria

5

13th December 2010
4 star rating
I’m surprised that there’s not one single review for Dominos? I think their pizzas are exceptional!! Definitly 5/5 but what made it lose one star is it’s customer service! My first experience with dominos was NOT a good one the pizza was really late (how late I cannot say) but about 30 mins or something. But that’s ok coz dominos was new back then, they were busy and the pizza was worth the wait:)The thing that dissapoints me though (is that being a vegeterian) they don’t really have enough choices for vegeterian people neverthless yummy pizzas!! I’m a pizza lover and Dominos makes good pizzas so I couldn’t give them anything less than 4 (even though they made me wait for so loooooooong)

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